Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Palms Mazda
Royal Palm Beach, FL
183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 183 reviews
October 16, 2021
I did not have a good experience. I asked the salesman if there were hidden costs. Eli said “no” just taxes and registration. A day later he called me with the numbers and it was 4,000 over the asking price there were hidden costs. Eli said “no” just taxes and registration. A day later he called me with the numbers and it was 4,000 over the asking price. Breaking it down there was 1,000 dealer cost and 99.00 for the nitro tire spray, 495.00 for the paint protection ( it was a 2014 with 82,000 miles) and a 395.00 fee for tint. We talked about taking money off. The manager would work a better deal if I financed with them. I told Eli up front I was not financing I heard from Eli at the end of the day to be told he couldn’t work anything out and the car had sold. Beware of the fees. An add on of 4,000 for a 13,000.00 dollar car. Insane. Really, paint protection??? I think that ship sailed. More
by annettedecarlo
Employees Worked With
Eli
September 22, 2021
Mr Reyes was a great help his knowledge and great customer service made a great experience as I relocated to this side of town He was a great help!! customer service made a great experience as I relocated to this side of town He was a great help!! More
by J.adornojr
Employees Worked With
Mr Reyes
March 22, 2021
Excellent people to work with both financially and personally. Highly recommend. Great deal. Very comfortable environment. The 2 gentlemen I worked with Mr. Hicks and I will say the new guy from Oklah personally. Highly recommend. Great deal. Very comfortable environment. The 2 gentlemen I worked with Mr. Hicks and I will say the new guy from Oklahoma were (I cant remember his name) were very accommodating. More
by Mitch
Employees Worked With
Mr. Hicks and Oklahoma
January 06, 2021
Stay clear of this dealership by all means! Very unethical people by far! This has been my 7th consecutive Mazda and this is how a loyal customer has been treated. I dealt with Jeremiah who was th unethical people by far! This has been my 7th consecutive Mazda and this is how a loyal customer has been treated. I dealt with Jeremiah who was the manager regarding my Mazda 6. After negotiating my lease, I went into the dealership to complete the deal. We returned 1 of my 2017 Mazda's and when we were signing the paperwork we noticed they had the wrong vehicle from the transfer papers of the registration. They had my other vehicle and they never checked the VIN number. They had to redo a lot of the paperwork and when we were ready to sign we noticed the amount quoted was $10 more per month than what was quoted to us. They tried to say that was the amount but it clearly wasn't. They did change it and we proceeded to finish the deal. We left the dealership and they never had us call our insurance company to get new insurance id cards. The next day I called my insurance company to remove the one vehicle and add the new one. After looking at the lease for the VIN# and lease company information, I noticed the milage was 10K miles instead of 12K miles per year!!!! This lease was to be 12K! I immediately called them and they said it wasn't!!! Complete lie! We went there and they said there was nothing that they can do because if they changed any numbers they would not be able to sell the vehicle! Now I understand why this dealership has changed hands and has been through so many general managers and employees! I have another Mazda that will be going back in 2 months and was going to replace it with another Mazda. I will not be dealing with this dealership for sure! Please stay clear and bring your business elsewhere. So deceptive! More
by Jrjr724
Employees Worked With
Jeremiah
January 03, 2021
It was a great place before it was bought!! Always change my CX9 with no problem twice and keep my same payment, and I'm talking a score over 7 ,and always got great help, they call me to change my 2018 cx9 my CX9 with no problem twice and keep my same payment, and I'm talking a score over 7 ,and always got great help, they call me to change my 2018 cx9 to a 2021, they lie on the phone and when I got there it was different story,they not even try to help you like the previous managementbe careful is not the same people. Stay away!! More
by Joey7
Employees Worked With
Cuevas Paco
November 11, 2020
Derrell was very attentive to my needs and very knowledgeable. He was understanding of my financial crunch and balanced a way to stay in my budget. Job well done knowledgeable. He was understanding of my financial crunch and balanced a way to stay in my budget. Job well done More
by Koscharr
Employees Worked With
Derrell
October 02, 2020
Best car buying experience. I will recommend stop buy and ask for Corina, you won’t regret and she won’t disappoint!!! Love her, friend for life. . ask for Corina, you won’t regret and she won’t disappoint!!! Love her, friend for life. . More
by Happy Xenia🤗
Employees Worked With
Corina
September 21, 2020
I brought my car into the dealer today to have an issue fixed. Although, the issue wasn't acting up while I was there and it couldn't be fixed, my service advisor, Darrell Hunter, was outstanding. He was v fixed. Although, the issue wasn't acting up while I was there and it couldn't be fixed, my service advisor, Darrell Hunter, was outstanding. He was very polite, professional and a gentleman. The world needs more beings like Darrell. Thank you, Darrell for your politeness, professionalism and kindness. Jessica More
by J.smithventurino
Employees Worked With
Darrell Hunter
August 30, 2020
Terrible communication. I had my car there and have been calling my rep. He is always busy with a customer. Although I’m told that my calls will be returned they never are. Most recently the receptionist ha calling my rep. He is always busy with a customer. Although I’m told that my calls will be returned they never are. Most recently the receptionist has been screening my calls. I called 3-4 time from my phone and it just keeps ringing. I borrowed a friends phone and they answered immediately. Not a good way to treat anyone. I’m picking up my car and going somewhere else. I’m also calling corporate. More
by BMW IS BETTER
Employees Worked With
Quinten
