Southern Palms Mazda

Mr Reyes was a great help his knowledge and great customer service made a great experience as I relocated to this side of town He was a great help!! customer service made a great experience as I relocated to this side of town He was a great help!! More

Excellent people to work with both financially and personally. Highly recommend. Great deal. Very comfortable environment. The 2 gentlemen I worked with Mr. Hicks and I will say the new guy from Oklah personally. Highly recommend. Great deal. Very comfortable environment. The 2 gentlemen I worked with Mr. Hicks and I will say the new guy from Oklahoma were (I cant remember his name) were very accommodating. More

Stay clear of this dealership by all means! Very unethical people by far! This has been my 7th consecutive Mazda and this is how a loyal customer has been treated. I dealt with Jeremiah who was th unethical people by far! This has been my 7th consecutive Mazda and this is how a loyal customer has been treated. I dealt with Jeremiah who was the manager regarding my Mazda 6. After negotiating my lease, I went into the dealership to complete the deal. We returned 1 of my 2017 Mazda's and when we were signing the paperwork we noticed they had the wrong vehicle from the transfer papers of the registration. They had my other vehicle and they never checked the VIN number. They had to redo a lot of the paperwork and when we were ready to sign we noticed the amount quoted was $10 more per month than what was quoted to us. They tried to say that was the amount but it clearly wasn't. They did change it and we proceeded to finish the deal. We left the dealership and they never had us call our insurance company to get new insurance id cards. The next day I called my insurance company to remove the one vehicle and add the new one. After looking at the lease for the VIN# and lease company information, I noticed the milage was 10K miles instead of 12K miles per year!!!! This lease was to be 12K! I immediately called them and they said it wasn't!!! Complete lie! We went there and they said there was nothing that they can do because if they changed any numbers they would not be able to sell the vehicle! Now I understand why this dealership has changed hands and has been through so many general managers and employees! I have another Mazda that will be going back in 2 months and was going to replace it with another Mazda. I will not be dealing with this dealership for sure! Please stay clear and bring your business elsewhere. So deceptive! More

It was a great place before it was bought!! Always change my CX9 with no problem twice and keep my same payment, and I'm talking a score over 7 ,and always got great help, they call me to change my 2018 cx9 my CX9 with no problem twice and keep my same payment, and I'm talking a score over 7 ,and always got great help, they call me to change my 2018 cx9 to a 2021, they lie on the phone and when I got there it was different story,they not even try to help you like the previous managementbe careful is not the same people. Stay away!! More

Derrell was very attentive to my needs and very knowledgeable. He was understanding of my financial crunch and balanced a way to stay in my budget. Job well done knowledgeable. He was understanding of my financial crunch and balanced a way to stay in my budget. Job well done More

I brought my car into the dealer today to have an issue fixed. Although, the issue wasn't acting up while I was there and it couldn't be fixed, my service advisor, Darrell Hunter, was outstanding. He was v fixed. Although, the issue wasn't acting up while I was there and it couldn't be fixed, my service advisor, Darrell Hunter, was outstanding. He was very polite, professional and a gentleman. The world needs more beings like Darrell. Thank you, Darrell for your politeness, professionalism and kindness. Jessica More

The worse customer service by far! I was buying a car on Saturday. They showed me a car with no inspection once so ever, smelling disgusting, but in an apparent good condition, so after the driving test I d Saturday. They showed me a car with no inspection once so ever, smelling disgusting, but in an apparent good condition, so after the driving test I decided to continue in the process and made a deposit. They assure the car will be ready to be picked up on Sunday but that didn't happen. On Monday I made an appointment at the end of the day modifying my day schedule to meet the finance department and finish the transaction but once on my way to the dealer I received a call from the salesperson to cancel my appointment because the inspection wasn't done. Apparently, an entire day wasn't enough for them! Talking to the sales representative he apologized and told me that they had trouble with the person doing the inspection, that it wasn't the first time that something like that happened. That "my car" was the first in line for the inspection. I told the sales representative to please give me a call or send me a text once the car was done so I can review the interest rate and finish the transaction. He promised me the car will be ready for Tuesday morning but he will give me a call once ready, due to my job I made an appointment at the end of the day. Once at the dealership no-one knew about my purchase, the sales representative was on his day off, the finance department didn't have anything ready. Once explained all the situation and my frustration of the poor communication, they found my file. Here is the joke: The lady in charge of finances offered me a ridiculous oil change for the inconvenience. I didn't agree or disagree with that I was curious to see the interest rate and my monthly payments. The drop that spilled the glass, is that after all this bad service and continue disappointment they tried to rip me off on the interest rate. What a nightmare!! If you ever considering buying a car don't go to this location. More

The dealership is really nice but they try their hardest to get you to pay for it. You tell them what you're willing to pay out of pocket and they change it in finance. They tell you they're going to pay of to get you to pay for it. You tell them what you're willing to pay out of pocket and they change it in finance. They tell you they're going to pay off your lease if you're turning it in early, but they're only paying most of it. Be very careful what you are agreeing to or you will have lots of surprise charges. Also, there is no communication in the dealership so if things change you won't hear from them until it's too late. Find another Mazda dealership if you're in the market for one. When they finally return your call after several messages they still do not help. They will not stick to their word on the deal you made and blame the customer. Good luck with this dealership. More