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Southern Palms Mazda
Royal Palm Beach, FL
179 Reviews
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Showing 179 reviews
August 25, 2024
BEWARE - Bait and switch/fraud. I went to this dealership with a screenshot of the advertised price from THEIR OWN website of a pre-owned CX-5 that I was interested in. After I arri I went to this dealership with a screenshot of the advertised price from THEIR OWN website of a pre-owned CX-5 that I was interested in. After I arrived I was presented with an offer containing a $2,985 charge for ceramic coating (which I didn't want or ask for) and a charge for refurbishing the car (around $1,985). They tacked on approx. $5,000 to the price advertised on their own website! As expected, red flags went up immediately and honestly, I was shocked that they would try to add in such ridiculous fees. When questioning the salesman, he told me "every dealer puts a low price on the website to get people in the door, it's not just us". I said I would pay the ADVERTISED PRICE as stated on their website and not a penny more. After a few more wasted minutes of trying to get me to pay a "refurbishing" fee, I walked out only to receive several texts and phone calls from various "managers" saying that they would honor the "advertised price". I was truly stunned that a dealer would advertise a car and a clearly stated price and then try to add slightly more than $5,000 in money making fees. I refuse to do business with a dealer like this. I will gladly take my money elsewhere and try to let as many people as possible know what they are facing before they waste their time. Warning to potential customers - PLEASE read each line item in your offer, they will tack on fees for things you don't want/understand or ask for. Luckily, I am very well informed and didn't fall for it, but sadly, many probably do. That's why they continue to treat people (in my case it was most likely because I am a woman) with disrespect and what I would consider classic bait and switch. I encourage others to post your bait and switch experiences with this dealer, as I can't be the only one. More
by ErinRN
Employees Worked With
Oscar and Ricky from sales department
July 20, 2024
Everyone there treated me with kid gloves! ! I had a positive experience there, especially working with salesman Ismael Miranda! I connected really well with him and that made the trip to the ! I had a positive experience there, especially working with salesman Ismael Miranda! I connected really well with him and that made the trip to the dealership all the more rewarding!! More
by bronxhandball
Employees Worked With
Salesman Ismael Miranda
July 11, 2024
Joshua was awesome, and really took care of me as a veteran. Made me feel very happy to have chosen Mazda. Juan my sales rep was OUTSTANDING and very professional veteran. Made me feel very happy to have chosen Mazda. Juan my sales rep was OUTSTANDING and very professional More
by Wandamaxy
Employees Worked With
Juan olaya
June 23, 2024
I came to look into a vehicle I saw online and was able to test drive it without hassle. The sales man Ishmael and the sales managers were extremely helpful and honest every step of the way. I asked for th to test drive it without hassle. The sales man Ishmael and the sales managers were extremely helpful and honest every step of the way. I asked for the car to be shampooed due to some stains and smell from the previous owner and they got it done right away with no push backs. The overall process was very thorough and smooth and I am definitely happy with my new purchase. More
by Alejandra1130
Employees Worked With
Ishmael
June 16, 2024
Jake my salesman was great this was our 7th Mazda and no other Dealership comes close in honesty, transparency and they went out of their way to make us happy,how often do leave a dealership feeling happy? other Dealership comes close in honesty, transparency and they went out of their way to make us happy,how often do leave a dealership feeling happy? Jake Carlo Jeff thank you so much for everything. More
by amozzar
Employees Worked With
Jake
May 24, 2024
Jeff Wagner and Mark Pugliese @Southern Palms Mazda are great ! As a single older woman, navigating the world of car dealerships can be a nightmare but these two gentlemen helped me to gain confidence and great ! As a single older woman, navigating the world of car dealerships can be a nightmare but these two gentlemen helped me to gain confidence and faith in the goodness and honesty of these professionals. Thanks so much Jeff for helping me in my moment of vulnerability and confusion. I will definitely continue to be a customer at Southern Palms Mazda as was my late husband. Thank you to all the great folks at Southern Palms Mazda. More
by Chenao63
Employees Worked With
Jeff Wagner
May 07, 2024
Southern Palms Mazda has been the best dealer experience I have had in south florida including broward, Miami dade and palm beach counties. I want to thank them for making the buying experience on my new Ma I have had in south florida including broward, Miami dade and palm beach counties. I want to thank them for making the buying experience on my new Mazda 3 amazing! Everyone at this dealer is genuine from the GM Jeff, to the finance manager Kareem to my sales rep Justin Peña. Idk how they do it but they made me feel at home and got me into my dream car. Thank you Southern Palms for being the best. I am truly grateful for all of you! :) More
by G
Employees Worked With
Kareem. Justin Peña
