Southern Nissan Chesapeake - Service Center

I think this Nissan dealership is has a first class attitude and service department I would recommend this service department and dealership with the help of matzo Payne to everyone I know I can say gr attitude and service department I would recommend this service department and dealership with the help of matzo Payne to everyone I know I can say great things about this location. Super satisfied and happy with this location . Great job and thank u for treating me and my maxima with top natch service time and time again. More

Very good at customer service, keeping you informed and what to expect. Very helpful and kind. what to expect. Very helpful and kind. More

Good Afternoon Mr. Spiva,It is my hope that this Good Afternoon Mr. Spiva, It is my hope that this message does not hinder the repair of my vehicle. The service department has given me the r Good Afternoon Mr. Spiva, It is my hope that this message does not hinder the repair of my vehicle. The service department has given me the run around for the past two weeks (11/8/2021) my vehicle has been at your dealership. Your service department (Matt) literally told me that Route 66 was the worst warranty company and I would have to pay for my own repairs ($6,000) then seek reimbursement from them after I had received an approval for the repairs. I asked Matt if this was posted publically so that customers are aware before they commit to your services. Now today (11/19/21) I called your service center a young lady asked to schedule my service. I asked to speak to Matt then she forwarded my call to the text message line. Is this normal behavior for your service department? (No updates no communication, no shuttle service) I have already spent over $150 in fees to Lyft just trying to get around for one day. Do I need to schedule a Lyft ride to meet with a service center representative? I hope you see this message and if nothing comes out of this but improving customer service, better communication with your customers, and trustworthy repairs to my vehicle. I am really concerned about how the "working class" is being treated today. Kathy D More

M'Tazi went above and beyond my expectations in customer service! Patrick dropped me off and picked me up and was very professional. He kept his mask on the whole time!!! It was my first time visiting Hall service! Patrick dropped me off and picked me up and was very professional. He kept his mask on the whole time!!! It was my first time visiting Hall Nissan. I will be back again! More

Work was done and price was appreciated. I reviewed the recommended service that the technician identified and will be back to have the work completed. recommended service that the technician identified and will be back to have the work completed. More

M'Tazi Payne was very informative and went above and beyond the normal call of duty. They brought sunshine to a very cloudy day. May God bless you in all that you do. beyond the normal call of duty. They brought sunshine to a very cloudy day. May God bless you in all that you do. More

Ashleigh was very informative and kept me constantly updated through the whole repair process, to include all changes, on our company NV200. She showed sincere concern for everything from the time I wal updated through the whole repair process, to include all changes, on our company NV200. She showed sincere concern for everything from the time I walked in till we picked up the vehicle. She is very knowledgeable and very much appreciated, and we will request her again if needed. Thank you Ashleigh and great job!!! More

Out of this world custumer service Mr. Spiva wanted to know my concerns and he listen to me, and was determine to make things right. Mr. Spiva is the real deal. He really cares about h Mr. Spiva wanted to know my concerns and he listen to me, and was determine to make things right. Mr. Spiva is the real deal. He really cares about his customers. Thank you More

Unprofessional I waited for 3 hours for an oil change on a Monday. Which is today, when they told me only 45 mins to an hour. My car was already done and no one came I waited for 3 hours for an oil change on a Monday. Which is today, when they told me only 45 mins to an hour. My car was already done and no one came to tell me. I watched several people before and after me be called when their car was done. I sent someone to check on my car and he never returned. I then went to go check myself and as it turns out my car had BEEN finished. Not only was their excuse “that’s just (insert employees name) she does that a lot” no one cared to apologize for my inconvenience. When i recieved my keys my car was parked by the cars used for parts I’m assuming and not in the service area where there was plenty of space. In no way shape or form was i pleased with my visit today ! More

Awesome Very customer friendly, very fair, and very understanding. They did an awesome job on fixing my Xterra. Helped me understand a little bit more about i Very customer friendly, very fair, and very understanding. They did an awesome job on fixing my Xterra. Helped me understand a little bit more about it. More