Southern Nissan Chesapeake - Service Center

I have visited Hall Nissan of Chesapeake twice for service and both times I came away frustrated and disappointed. In the future, I will go out of my way to bring the car to a different dealership. service and both times I came away frustrated and disappointed. In the future, I will go out of my way to bring the car to a different dealership. I will never return to this dealership. The customer service was very poor. The first time was for an "Express" oil change during which I waited for 2 hours in the lounge before asking what the problem was. I ended up having a nail in one of the tires, so I appreciated them finding that and taking care of it, but I did not appreciate being left in the dark while I waited, thinking I was still just getting an oil change. I ended up having to go home and come back the next day. On my drive home the next day I noticed that an "informative" and "courtesy" evaluation of my vehicle revealed a problem with my battery, but I was never "informed" of this problem while at the dealership and had to read it on my own on my receipt! I would have liked the "courtesy" of them telling me while I was there so I could have it fixed without coming back a second time. This last time I brought my vehicle in for service because the latch on my rear door was broken. They did not have the necessary parts (just bolts) to fix it and would not be able to get them until the following day. I was told I could leave the car there, drive it home with the door held together with a bungee cord, or pay for my own rental car. I was also treated as if I had caused the problem, instead of them taking responsibility for the car's failure and the fact that they had replaced that latch themselves a couple years before. More