Southern Nissan Chesapeake - Service Center

Outstanding Customer Service I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is so personable and knows my name before I even get out of the car. I have a Nissan dealership that is closer to me than this one is, but due to the Outstanding Customer Service I receive from Rick, I will never go anywhere else! Thank You Rick for knowing how to treat your customers! More

Great customer service!! Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and be Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and beyond to make sure all my needs were met. As well as the technician "Dee" was very knowledgeable about all aspects of my specific needs. He also whent out of his way to help me. The feeling that I got from the dealership is that customer service, integrity and plain old caring about people is part of the norm. Thank you! More

Horrible Customer Service I sent my 20yr old daughter to the Hall Nissan on Western Branch Blvd in Chesapeake to have the oil changed and tires rotated on her 2012 Nissan Sentr I sent my 20yr old daughter to the Hall Nissan on Western Branch Blvd in Chesapeake to have the oil changed and tires rotated on her 2012 Nissan Sentra and she was first told they were only taking appointments for the remainder of the day,she left and called back within 5 min to make an appointment for the next day and was told by someone else that they had a appointment available in 15 minutes. After 2 hours when she picked up her car the tires had not been rotated, even though the receipt said it was done. She was told the mechanics were gone for the day, and she needed to come back the next day to let someone know it had not been done. We went in the next day and talk to the "service manager" who said it probably wasn't done because the tread was still good. I explained that it should not have been put on the receipt as complete and it should have been explained that way when she picked up the car. I told him that our experience with this service dept was bad in the past and we would not be back. His response was "Ok he understood why" . No apologies, just excuses that they are human and they make mistakes. I have brought 3 brand new cars from Hall and I originally helped my niece by this car from Hall nissan before buying it from her for my daughter. I will NEVER purchase another new car from another Hall dealership or use their service department again based on the multiple times they have decieved my daughter and niece. This is just 1 incident of several. This is the LAST! More

FROM SALES TO SERVICE, I HAVE RECEIVED GREAT SERVICE AT HALL NISSAN. I RECOMMEND THIS DEALORSHIP TO EVERYONE. MY 2012 NISSAN FRONTIER IS ACTUALLY MY 2ND PURCHASE FROM HALL NISSAN. I INITIALLY CAME IN FO HALL NISSAN. I RECOMMEND THIS DEALORSHIP TO EVERYONE. MY 2012 NISSAN FRONTIER IS ACTUALLY MY 2ND PURCHASE FROM HALL NISSAN. I INITIALLY CAME IN FOR MAINTENANCE ON MY 2011 PATHFINDER WITH SHELTON. JOYCE SAW ME THERE AND REMEMBERED THAT I WANTED A FRONTIER. NEEDLESS TO SAY I LEFT WITH THE 2012 FRONTIER. THROUGH BOTH OF MY PURCHASES I HAVE ENJOYED WORKING WITH JOYCE. I LOVE HER PROFESSIONALISM, DOWN TO EARTH PERSONALITY AND HONESTY. SHE WORKS VERY HARD TO MAKE SURE THAT HER CUSTOMERS ARE SATISFIED. SHELTON HAS BEEN MY SERVICE ADVISOR FOR THE PAST YEAR. HE IS VERY KNOWLEDGEABLE ABOUT WHAT NEEDS TO BE DONE AND IS ALWAYS ABLE TO ANSWER MY QUESTIONS. More

I have visited Hall Nissan of Chesapeake twice for service and both times I came away frustrated and disappointed. In the future, I will go out of my way to bring the car to a different dealership. service and both times I came away frustrated and disappointed. In the future, I will go out of my way to bring the car to a different dealership. I will never return to this dealership. The customer service was very poor. The first time was for an "Express" oil change during which I waited for 2 hours in the lounge before asking what the problem was. I ended up having a nail in one of the tires, so I appreciated them finding that and taking care of it, but I did not appreciate being left in the dark while I waited, thinking I was still just getting an oil change. I ended up having to go home and come back the next day. On my drive home the next day I noticed that an "informative" and "courtesy" evaluation of my vehicle revealed a problem with my battery, but I was never "informed" of this problem while at the dealership and had to read it on my own on my receipt! I would have liked the "courtesy" of them telling me while I was there so I could have it fixed without coming back a second time. This last time I brought my vehicle in for service because the latch on my rear door was broken. They did not have the necessary parts (just bolts) to fix it and would not be able to get them until the following day. I was told I could leave the car there, drive it home with the door held together with a bungee cord, or pay for my own rental car. I was also treated as if I had caused the problem, instead of them taking responsibility for the car's failure and the fact that they had replaced that latch themselves a couple years before. More