Southern Nissan Chesapeake

Great Experience with this dealership I haven't bought a new car in ages and was looking specifically for a certain type of vehicle that would enable me to transport my elderly mother to h I haven't bought a new car in ages and was looking specifically for a certain type of vehicle that would enable me to transport my elderly mother to her appointments and shopping. One that she would be comfortable in and something that got good mileage and was reliable. After consulting over the phone with John Sparks of Hall Nissan, he was able to search a number of options for me that fit my requirements and my budget. I made an appointment and in no time flat I was fit with a new 2017 Rogue. The staff there was fantastic. I drove out that afternoon with a new vehicle and I couldn't be happier. I would definitely recommend Hall Nissan to anyone looking for a new vehicle. And the coffee is free. More

Outstanding Customer Service My service writer Robert was perfect. He went above and beyond to make sure he had my best interest. The whole staff was super helpful. Thank you Chri My service writer Robert was perfect. He went above and beyond to make sure he had my best interest. The whole staff was super helpful. Thank you Chris for always taking car of my vehicles! I was in and out in no time! More

Vehicle maintenance and safety inspections My experience today was a relief and a pleasure. Service Consultant Robert Bennett made me feel at ease of all my service needs. He informed me of My experience today was a relief and a pleasure. Service Consultant Robert Bennett made me feel at ease of all my service needs. He informed me of all cost needed on all repairs before making them with guaranteed satisfaction. He asked questions that helped me make decisions on parts that were absolutely needed for safe driving. I just wanted to say that my business belongs to Hall Nissan Chesapeake for sure. Quick, dependable, and 100% reliable. Thanks to all the service technicians that do a great job on vehicles up here at Hall Nissan. Thank You for everything. More

Outstanding Customer Service I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is so personable and knows my name before I even get out of the car. I have a Nissan dealership that is closer to me than this one is, but due to the Outstanding Customer Service I receive from Rick, I will never go anywhere else! Thank You Rick for knowing how to treat your customers! More

Great customer service!! Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and be Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and beyond to make sure all my needs were met. As well as the technician "Dee" was very knowledgeable about all aspects of my specific needs. He also whent out of his way to help me. The feeling that I got from the dealership is that customer service, integrity and plain old caring about people is part of the norm. Thank you! More

Best car buying experience ever ! The car salesman who sold me my car, Marcus, explained this car buying process step by step. He didn't sugar coat anything and was straight to the poi The car salesman who sold me my car, Marcus, explained this car buying process step by step. He didn't sugar coat anything and was straight to the point. He listened and addressed every concern I had and assured me that I would get the best deal possible. I will never, ever go anywhere else. This is the best car buying experience I have ever had. I feel confident that I made a good choice buying from here. I appreciate all the help from Marcus, and the sales manager Brian, with my particular situation, for all their patience, information, and assistance, ensuring that I would get a new car at an awesome price. Thanks so much for helping me buy a new 2016 Nissan Sentra :) More

Horrible Customer Service I sent my 20yr old daughter to the Hall Nissan on Western Branch Blvd in Chesapeake to have the oil changed and tires rotated on her 2012 Nissan Sentr I sent my 20yr old daughter to the Hall Nissan on Western Branch Blvd in Chesapeake to have the oil changed and tires rotated on her 2012 Nissan Sentra and she was first told they were only taking appointments for the remainder of the day,she left and called back within 5 min to make an appointment for the next day and was told by someone else that they had a appointment available in 15 minutes. After 2 hours when she picked up her car the tires had not been rotated, even though the receipt said it was done. She was told the mechanics were gone for the day, and she needed to come back the next day to let someone know it had not been done. We went in the next day and talk to the "service manager" who said it probably wasn't done because the tread was still good. I explained that it should not have been put on the receipt as complete and it should have been explained that way when she picked up the car. I told him that our experience with this service dept was bad in the past and we would not be back. His response was "Ok he understood why" . No apologies, just excuses that they are human and they make mistakes. I have brought 3 brand new cars from Hall and I originally helped my niece by this car from Hall nissan before buying it from her for my daughter. I will NEVER purchase another new car from another Hall dealership or use their service department again based on the multiple times they have decieved my daughter and niece. This is just 1 incident of several. This is the LAST! More

great Dealer, much better than many others i found a brand new Altima on the Hall website, made an appointment. The dealer(s) were very competent and had a great knowledge. Rick is a great man! i found a brand new Altima on the Hall website, made an appointment. The dealer(s) were very competent and had a great knowledge. Rick is a great man! Although the negotiations were not so easy, but at the end both sides were satisfield, I guess. They provided everything I need and the new car was ready to use in a good timeframe. I believe there is no reason to go to another dealer again. I'll be back when I need service and can recommend this company to anybody More

Extravaganza I've given them this writing because they were helpful they were respectful there were neat and very polite when it came to help finding me a car that I've given them this writing because they were helpful they were respectful there were neat and very polite when it came to help finding me a car that fits my budget they have they many wonderful opportunities to help you proceed in life far as building up your credit Etc I am so happy I couldn't be happier and I just want to thank them once again More