Southern Nissan Chesapeake

Good Afternoon Mr. Spiva,It is my hope that this Good Afternoon Mr. Spiva, It is my hope that this message does not hinder the repair of my vehicle. The service department has given me the r Good Afternoon Mr. Spiva, It is my hope that this message does not hinder the repair of my vehicle. The service department has given me the run around for the past two weeks (11/8/2021) my vehicle has been at your dealership. Your service department (Matt) literally told me that Route 66 was the worst warranty company and I would have to pay for my own repairs ($6,000) then seek reimbursement from them after I had received an approval for the repairs. I asked Matt if this was posted publically so that customers are aware before they commit to your services. Now today (11/19/21) I called your service center a young lady asked to schedule my service. I asked to speak to Matt then she forwarded my call to the text message line. Is this normal behavior for your service department? (No updates no communication, no shuttle service) I have already spent over $150 in fees to Lyft just trying to get around for one day. Do I need to schedule a Lyft ride to meet with a service center representative? I hope you see this message and if nothing comes out of this but improving customer service, better communication with your customers, and trustworthy repairs to my vehicle. I am really concerned about how the "working class" is being treated today. Kathy D More

Ryan, Chris, Jess and Lamar were outstanding..I thoroughly enjoyed working with the team. I felt we were treated very fairly and each member of the team was a consummate professional. I highly re thoroughly enjoyed working with the team. I felt we were treated very fairly and each member of the team was a consummate professional. I highly recommend this sales team. More

They never tried to up-sell me. They listened to what I was looking for and showed my that inventory. was looking for and showed my that inventory. More

Everyone was amazing and friendly helping me get what I wanted and answering all my questions! They took care of everything even after the bank closed. Neal was nice and helped me understand everything on wanted and answering all my questions! They took care of everything even after the bank closed. Neal was nice and helped me understand everything on the signing process. More

This dealership has given me the best service I could have asked for in a timely and supportive manner. I will definitely continue to visit this dealership and wouldn’t mind buying from them in the futur have asked for in a timely and supportive manner. I will definitely continue to visit this dealership and wouldn’t mind buying from them in the future. More

I love everything about Nissan you guys work Really quickly they have great customer service quickly they have great customer service More

I came in yesterday to look for a 2019 nissan altima and Ryan was my helper; when I say the service was spectacular and there was no pressure to buy any extra things it is JUST THAT. The car buying experien Ryan was my helper; when I say the service was spectacular and there was no pressure to buy any extra things it is JUST THAT. The car buying experience with Nissan Hall now made me a loyal customer for years to come. AND SOMEONE GIVE RYAN A RAISE PLEASE! HE'S AWESOME! More

Found what I was looking call it down size truck price and interested rate perfect. Sales staff awesome. Highly recommend. Friendly no pressure or used car sales pitch. and interested rate perfect. Sales staff awesome. Highly recommend. Friendly no pressure or used car sales pitch. More

Ryan and his manager are the best! They make sure that i'll get all the help i need despite of my bad credit. ThankYouSoMuch!!! i'll get all the help i need despite of my bad credit. ThankYouSoMuch!!! More

My initial experience was positive with a young man by the name of Ryan Neal. However I somehow got another guy somehow that somehow tried to convince me that he needed my bank statements before he could the name of Ryan Neal. However I somehow got another guy somehow that somehow tried to convince me that he needed my bank statements before he could give me the total cost of a vehicle that I was interested in. A total waste of (4) days, but I was extremely pleased with the gentleman Ryan Neal, I'm guessing Mr Neal isn't a liar that's why the other guy was added into my car buying mix, More