Southern Motors Savannah CDJR

If you could please explain to me how a 15 minute oil change takes 2 days and an hour and a half to complete!!!! I had to come back again and wait an hour and a half for a simple oil change !!! change takes 2 days and an hour and a half to complete!!!! I had to come back again and wait an hour and a half for a simple oil change !!! More

great guys. did their job 10 out of 10. this is the best dealership and the best service I've seen. ... Josh is a great finance professional. Ishmael is the best seller. everything is done professionall dealership and the best service I've seen. ... Josh is a great finance professional. Ishmael is the best seller. everything is done professionally, quickly. good luck guys More

Carlos was great! Our deal was handled quickly (compared to previous experiences). The team worked hard to give me the deal that I wanted. One of my better car buying experiences. to previous experiences). The team worked hard to give me the deal that I wanted. One of my better car buying experiences. More

The communication from the service department at this location needs improvement, that’s putting it nicely. I will not be taking my Jeep back there or recommending this location to anyone due to the serv location needs improvement, that’s putting it nicely. I will not be taking my Jeep back there or recommending this location to anyone due to the service department. I purchased a used 2018 Jeep Cherokee in March. When purchasing it was tied into the deal that I would get the warranty that covers everything inside of the vehicle for the extension of 5 years or 100,000miles. Awesome great! Or so I thought. My Jeep has been having issues with leaking in the truck roof and it needed new tires. I tried booking my appointment for about a month and I continually had to reschedule it because they couldn’t give me a loaner car. It’s not my fault the trunk is leaking? I have no effect on that, it’s a vehicle default. After about a month and a half, I finally got the Jeep into the shop. It needed oil change, new tires, new passenger lock switch(it was broken), and the leak fixed. It’s now been in the shop since 10/12/2020 and it is 10/21/2020. I’ve been the only person communicating with the service department. I’ve been told it’s possible I’ll have to pay for my rental. That the items (lock &back taillight lean) weren’t covered under warranty. They’ve wanted me to call to see if the parts were covered, but gave me incorrect number. It has been beyond frustrating. To top it off my ‘rental’ car I have from them has an expired tag of 10/19/2020! So I got pulled over, but luckily the cop understood that I had literally no control of the tag. Today I went into the dealership because nobody was answering my phone call. The service manager who’s handling my issues finally called my warranty for the Jeep that was added at the dealership through them & found out the latch is covered but not the taillight leak. She also forgot to find out if my ‘rental’ is covered. Nobody let me know if the diagnostic is covered. The communication is terrible. The lock would take 2-5 more days to replace after the service manager said they already received the part! No one has even mentioned if the tires have come in for the vehicle. I haven’t gotten a final estimate of costs or a letter for me to approve the repairs. I do not know where we are at in the process. I am beyond frustrated with this entire situation. The only reason I bought the Jeep that day was because of the warranty that came with it. That the manager gave to me. That is the only reason & now I’m ready to take my Jeep back without getting any work done to it. Give their rental back. And go trade the Jeep in just so I don’t have to deal with Jeep south Savannah’s employees. I honestly don’t understand why I’ve been told at purchase everything inside of vehicle is covered and it has now taken a week and then me going in there to get an answer. I will not be taking my Jeep back there or recommending this location to anyone due to the service department. More

Mr. Dillard was extremely helpful and patient with my husband and I as we purchased our new Dodge Durango! He went above and beyond to get us the best deal possible, and personified great customer/sales husband and I as we purchased our new Dodge Durango! He went above and beyond to get us the best deal possible, and personified great customer/sales service, this was an A+ experience. More

The salesman Gus was very helpful and has a great personality. he explained everything about the vehicle. he also explained everything about the service department experience personality. he explained everything about the vehicle. he also explained everything about the service department experience More

My experience with this dealership was amazing and very comfortable. They showed me the ins and outs of the car I wanted and told me all the features it included. Gustavis was very nice and understanding w comfortable. They showed me the ins and outs of the car I wanted and told me all the features it included. Gustavis was very nice and understanding with my choices and what I wanted. His communication skills were on point and he did a very good job with me. More

Gus is an outstanding car salesman! He knows the vehicles inside and out and knows how to handle his business! When in doubt, ask for Gus! inside and out and knows how to handle his business! When in doubt, ask for Gus! More

Gus was super helpful and completely patient with us since hubs was quarantined on base. He really worked with us and made sure we walked away satisfied and excited for our new vehicle! since hubs was quarantined on base. He really worked with us and made sure we walked away satisfied and excited for our new vehicle! More

Excellent staff.. Mr. Larry Dillard is one of a kind. He Excellent staff.. Mr. Larry Dillard is one of a kind. He explained to me in every detail. Great hospitality. I highly recommend Dodge Savannah South Excellent staff.. Mr. Larry Dillard is one of a kind. He explained to me in every detail. Great hospitality. I highly recommend Dodge Savannah South. More