Southern Motors Savannah CDJR

They told me when they would have my car back to me and did exactly what they said. Great communication. did exactly what they said. Great communication. More

Great customer service and support team. I especially appreciate Danielle Jones, thanks for your assistance. I especially appreciate Danielle Jones, thanks for your assistance. More

I want to start by saying that its a shame that a minimum of at least 1-star has to be given in the rating,  since NOT A SINGLE ASPECT of the business is deserving of one. AVOID THIS SERVICE DEPARTMENT BY AN of at least 1-star has to be given in the rating,  since NOT A SINGLE ASPECT of the business is deserving of one. AVOID THIS SERVICE DEPARTMENT BY ANY AND ALL MEANS NECESSARY!!!  You can expect zero respect in regards to your time or your property. Also count on them to assume NO ACCOUNTABILITY for thier blatant disrespect for your vehicle, as it is REPEATEDLY neglected and/or damaged by their hands, and while in their possession. As someone who has been a loyal customer of mopar vehicles his ENTIRE adult life (im 44 and currently own 3, and the car currently being REPEATEDLY neglected/abused/damaged with EVERY VISIT is my 4th modern challenger: a hellcat redeye),  I can say unequivocally,  without question, that: as long as the current management is in place, and I live in Savannah (being all but forced to use one of thier locations), I WILL NEVER AGAIN buy a new (or even used vehicle under warranty)  Chrysler vehicle again...EVER!!! A factory warrantee is USELESS when: the local dealership has proved INCAPABLE of fixing ANY problems (or only after MULTIPLE attempts), even for minor issues, and/or when said dealership returns your vehicle with more damage/problems than when left in thier possession. This establishment is also  the SOLE REASON for not purchasing mopars extended warranty, as they render it worthless.. Keep in mind, this review is only made after NUMEROUS trips, with EVERY SINGLE ENCOUNTER being horrendous/riddled with issues. With the latest fiasco, it took 2 weeks to get the appointment, then after taking them the car .....AGAIN...for the SAME check engine code...AGAIN (3 or 4x now), I checked in after about week (since of course they feel no obligation to contact the customer for updates), I learn that NO ONE HAD EVEN LOOKED AT THE CAR. NOT ONLY THAT, over that weeks time, they had simply put the car out to pasture in the elements (OR by the looks of it? I'd guess they'd taken it dirt track racing....which us something i also wouldn't put past them). All on a car that: is garaged 24/7 and driven on nice days that WHEN DROPPED OFF, was freshly detailed and spotless, that they've been told REPEATEDLY if it was going to sit out just call me and ill come get it. What was the appointment I had to wait 2 weeks for again? Apparently to drop the vehicle off, and have the finish destroyed for a week before anyone even pretended they may fix it (spoiler alert: they fixed NOTHING)They ACTUALLY HAD THE AUDACITY to call me to come get the car in this unfathomable condition, and upon arriving gave me the keys and said "go find it hope ur not blocked in" (really professional guys) , only for me to find my $90k+ hellcat redeye looking like a broken down car that had sat under trees in a field for years. I was greeted with greasy, oily handprints all over the doors, windows, etc. It was covered in BAKED ON bird crap, a thick layer of some unknown substance coating the entire vehicle, hard h20 spots that are actually LAYERED, and a completely ruined finish that now will need a complete paint correction TO HOPEFULLY bring it back to pre- Step One automotive condition. And the best part? IT WAS ALL FOR NOTHING. They fixed NOTHING. They simply erased the code and actually claimed it was prob from "bad fuel" REALLY?????? OK, Yeah right! Its amazing how much bad fuel must be around here, bc thats the cause over and over again (according to them) for 1.5yrs now. It shouldn't matter if its a $5k or $500k vehicle, there is NO EXCUSE for the outright and intentional neglect. One would think if there was a vehicle they WOULDN'T treat like a trash heap, it would be ONE OF THIER OWN BRANDS nearly $100k flagship vehicles. One would be sorely mistaken, as i was, and have had to  unfortunately learn. Obviously, the lesson of treating other peoples property with care and respect, is a lesson learned by no one there. Im not wealthy and purchasing a car such as this WAS A BIG DEAL for me, and I work my a** off to be able to do so. Thier actions make it abundantly clear that they COULD CARE LESS. Maybe thats chump change to everyone there, since thats how they act, but if thats the case I missed the employee parking lot full of 6 figure cars. That being said, I CHALLENGE ANYONE THERE to see how they'd feel if someone treated THEIR prize possession like a heap of trash. Ill leave it at that, and allow the pictures below say the rest (pay attention to the close up shots to see the details of the horrendous coating that blankets every inch of the car. Keep in mind, the car is pitch black w no metal flake whatsoever...thats mystery xxxx. Besides, i will be leaving multiple other reviews later, one for each visit, just as I SHOULD HAVE ALREADY DONE, and is MORE THAN deserved. More

Val, my service advisor is always helpful, courteous & efficient. Car is always in good condition when I get it back after service. efficient. Car is always in good condition when I get it back after service. More

The Chrysler service Department on Abercorn in Savannah is great!!! I am always greeted with a smile and professional service!! Today, Val went over everything and she explained all the work done. She is is great!!! I am always greeted with a smile and professional service!! Today, Val went over everything and she explained all the work done. She is wonderful!! The work was all done ahead of schedule! I highly recommend them. More

Great service and great staff. Delivered car on time as promised. My greeter was especially helpful. Delivered car on time as promised. My greeter was especially helpful. More

On August 5th I took my 22 Ram in for service and they did a great job. My service advisor Lori Thomas was fantastic. did a great job. My service advisor Lori Thomas was fantastic. More

I purchased a vehicle that didn’t go through inspection and it was still sold to me and my wife. The problem has yet been fixed, we’ve had issue after issue with the truck. I’ve visit the service departme and it was still sold to me and my wife. The problem has yet been fixed, we’ve had issue after issue with the truck. I’ve visit the service department to get my truck fixed and still no help. More

I absolutely would not recommend anyone to this dealership. If you use this dealership be sure to get EVERYTHING in writing. Screen shot all texts and save all emails. You might want to even record dealership. If you use this dealership be sure to get EVERYTHING in writing. Screen shot all texts and save all emails. You might want to even record all conversations. you’ll definitely need them. It’s been 10 weeks and I still have not received my 2nd key fob nor $500 gift card they promised me. I’ve sent out probably 15 voicemails, 3 emails, several texts to my sales associate and I have received absolutely zero responses. I’ve left voicemails with several managers, like Grant Beloch, sales associates and I’ve even called the store director Terrance Tubs. All voicemail’s with zero responses. I’ve reached out to Step One Automotive and have still gotten no where. It is 100% apparent that they are ignoring me in hopes I will just give up. These 2 items I will not give up on. Stay away, STAAAAYYYYYY AWAAAAYYYYYYYY!! There’s plenty of other Jeep dealerships around. More

My salesman or should I say saleswoman was Dere'ana Phillips. She was absolutely amazing and made everything go smoothly. I was so impressed by her that in the future I'm confident about getting anothe Phillips. She was absolutely amazing and made everything go smoothly. I was so impressed by her that in the future I'm confident about getting another vehicle from her. I'm so grateful and thank God for having her assist me. I've already told many people about her and told them to see her for their next vehicle. If you want the best service and want everything to go smoothly, go see Dere'ana Phillips at Chrysler Dodge Jeep Ram of Savannah More