Southern Motors Honda

Horrible Took my vehicle in for a tune up, was talked into doing just a diagnostic to make sure I needed a tune up (have over 100,000 miles on used pilot). Tru Took my vehicle in for a tune up, was talked into doing just a diagnostic to make sure I needed a tune up (have over 100,000 miles on used pilot). Trusted service & they done the 'diagnostic test', conclusion was my transmission needed to be replaced. Was visibly upset, they seemed to be concerned, set me up with sales. Sales then insulted me by offering $3000 for a 2011 Honda Pilot!!! I walked out quickly & at that point I started doubting the sincerity of Southern Motors Honda. Decided to take my vehicle to get a 2nd & 3rd opinion. Low & behold I was assured by both shops my transmission is NOT the problem. I needed a tune up & timing belt (original reason for making appointment w SMH). At that point I called SMH to talk about how they reached the decision of a new transmission, service manager told me what she knew, which was that the lead tech drove my car & therefore determined it needed a new transmission. I asked if they got any sort of diagnostic off the machine & she said it did not give them any diagnostic code. I asked why I was charged the $130 for a diagnostic test when all the tech done was drive my car? At that time she transferred me to the head service manager, Keith. This is when the ordeal got really really ugly. At first Keith was nice, started off telling me that if I felt like I paid for service I didn't receive, then he would gladly refund my $130. He then went on to explain why his tech reached the decision to replace my transmission. It was bc the pilot shimmies when you reach 30-35 miles/hour. No slipping, no jolts, no other major signs, but yet my transmission was bad. I then asked Keith if his tech had seen that the transmission fluid was a beautiful red, no burnt smell, no other reason to believe the transmission was bad? Keith told me that didn't necessarily mean the transmission was still good & that these "small shops didn't care about fixing the cars like they did". He told me that the small shops didn't have the technology SMH had & there was no way they could determine if my transmission was good or not. At that point I asked Keith if he would just refund my money bc I felt as if they had misdiagnosed my problem & I would take my problem elsewhere. Keith then raised his voice telling me "I'm not in the business of refunding money. I'm not sure who's blowing smoke up your butt but when your transmission blows up & your stuck on the side of the road, DONT CALL ME, DONT BRING YOUR CAR HERE"!!! I was flabbergasted, never have I ever heard of a manager ever talking to a potiential customer like he talked to me. I got loud at that point & reminded Keith that he told me if I felt as if I didn't get the service they charged me for then he would refund my money. He argued with me saying he never told me that! I again asked if he would just please refund my money & he would never have to hear from me again. He told me he would refund my money but when my transmission went out to bring it back up to him bc "everybody always comes back"!!! I told him I would not take my car back to him bc he just told me not to call him when I was broke down on the side of the road. After calming down I decided I would reach out to the head of operations to let them know how I was treated so no one else would go thru that ordeal. Left two messages, finally got a call back from Keith!!! Said Ross had forwarded the message to him & he would have my check asap. So needless to say, SMH sure does not seem to care how they treat folks bc they believe "everyone always comes back". I won't return to them, for anything. I'll sell my vehicle & get another brand before returning to SMH. More

Inspection and repair I was treated with great respect and the technician was honest with me about my options. They took time with me to keep the work I needed done in the I was treated with great respect and the technician was honest with me about my options. They took time with me to keep the work I needed done in the price point I was wanting. More

GREAT, LOVE THE STAFF I love Southern Motors, I love the family and every time I visit Southern Motors I've visited the staff has been wonderful always helpfu.l> My experie I love Southern Motors, I love the family and every time I visit Southern Motors I've visited the staff has been wonderful always helpfu.l> My experience has always been with Marleny Neal she is great. Meet a NEW friend-KEVIN RUTLAND-GREAT More

Great Experience We bought a new Accord through David Bailey at Southern Motors and had a great experience. They beat our best price from other dealers and provided ef We bought a new Accord through David Bailey at Southern Motors and had a great experience. They beat our best price from other dealers and provided efficient and excellent service. The purchase was no-hassle and went very smoothly. We highly recommend this salesman and dealership. More

Quick and Painless I was in on 2/8/.17 to get a key FOB programmed for an accord i purchased last week. Darryl Smith in the service department was helpful and friendly. I was in on 2/8/.17 to get a key FOB programmed for an accord i purchased last week. Darryl Smith in the service department was helpful and friendly. I was in and out in less than an hour, and enjoyed sportscenter and coffee during my brief wait. Highly recommend!! More

Didn't buy the Honda I found the car that I wanted that wasn't a Honda. Mr. Ben Heyward and the rest of the staff gave me great service with no pressure and an extremely f I found the car that I wanted that wasn't a Honda. Mr. Ben Heyward and the rest of the staff gave me great service with no pressure and an extremely fair deal. I was very pleased with my experience. More

Very pleasant. Bought a 2009 Honda pilot. The car runs very well even though there seems to be an issue with the navigation system. That will time out and display a Bought a 2009 Honda pilot. The car runs very well even though there seems to be an issue with the navigation system. That will time out and display a message saying DVD disc read error. Took the car to the service center today and they did diagnostics test on it and it seems that the dealership will not cover the cost of $1000 to replace the unit. Very disappointed. I understand it's a used car over 100,000 miles on it but thank Honda should replace it at their cost More

Great Experience With This Deaership I really had a great and simple experience at SMH. They were knowledgable about the products, accommodating to my schedule, responsive, and easy to wo I really had a great and simple experience at SMH. They were knowledgable about the products, accommodating to my schedule, responsive, and easy to work with. I also really appreciated that they were pretty hands off and allowed me to identify when I was ready for more information or to move toward the next steps of getting a new car. I have a major aversion to dealerships who call and call and call you over and over again and ask for 27 different surveys. This was not that dealer and I had a really pleasant experience. More

confident with my choice I was pleased with everything from the purchase of our Odyssey to our first service that we just had on November 23, 2016. Everyone was so kind, not I was pleased with everything from the purchase of our Odyssey to our first service that we just had on November 23, 2016. Everyone was so kind, not pushy at all, and this made me feel confident that I could trust this dealership, The service personnel were so nice. The customer waiting area was well stocked with refreshments at no cost. and was very clean. Thank you Southern Motors Honda for making me feel like a valued customer. More

Pleasant Buying experience We purchased a 2017 civic from here. I thought it was one of the easiest car buying experiences we have had. Their flexibility in getting the paperw We purchased a 2017 civic from here. I thought it was one of the easiest car buying experiences we have had. Their flexibility in getting the paperwork done with our schedules was great. Marleny is a very knowledgeable and fun salesperson. More