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Southern Mazda Newport News - Service Center

Newport News, VA

4.6
161 Reviews
Call Service Center (757) 872-0512

161 Reviews of Southern Mazda Newport News - Service Center

Sort by
May 29, 2024

20 miles from my home, smaller dealership . I ordered new tires online but when I arrived at my appointment time they did not have my order. They charged me about $150 more than my quote receiv More

by TOM120
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ayden
Report | Print
May 27, 2024

Good Service but is to far away from where I live to use for regular service. More

by CANAM23061
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024

Great follow-up from staff to include Ayden/Cleon along with Manager to a recent issue. Appreciate the diligence to customer care! More

by george.e.kraynak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden and Cleon
Report | Print
May 23, 2024

Wonderful dealership! Orlando and Lauren are the best! I would recommend Southern Mazda to anyone looking for a car. More

by renschbob49
Workmanship
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farless
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 21, 2024

Cleon Skinner is the best service manager I've ever known. Friendly, reliable, fast, keeps me informed during service. Keeps Southern Mazda at the top. Thank you! More

by rt61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Report | Print
May 22, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 17, 2024

Great customer service. On time and was in and out quickly. I will be coming here for my car service! More

by Shoepfner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
May 17, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2024

I am totally happy with my last visit to my Mazda dealership, They always keep me abreast on what services my car need & the coast. Always a professional & friendly team. Thank you, Ruth K More

by INGAMAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service & Parts Department
Report | Print
May 08, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 08, 2024

I love taking my car here to be serviced. They do a great job and I trust them. Very friendly and professional. More

by j.vandeven757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden
Report | Print
May 09, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 08, 2024

The service center was great Cleon did a great job of making me feel like my car was In good hands! More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon was great, and his service team was real nice !, Benjamin Fronkier
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May 09, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 05, 2024

Very helpful staff and very knowledgeable. I appreciate how they kept me informed and the report they gave me in video. More

by DOUGCAROLYNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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