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Southern Mazda Newport News - Service Center

Newport News, VA

4.7
128 Reviews

128 Reviews of Southern Mazda Newport News - Service Center

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April 03, 2024

Cleon is absolutely the BEST! He listens attentively and accommodates you whenever he can. He is awesome to work towards getting your car completed in a timely manner. Been a Maz More

by RFOX6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon, service dept.
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 31, 2024

Cleon is friendly, and professional . He always welcomes us. He is the reason we have bought 2 cars from the dealership. He is also the reason all service is done there More

by murrayjudy52
Recommend Dealer
Yes
Employees Worked With
Servive manager Cleon Skinner
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 30, 2024

Cleon is a great customer service employee. Have always had wonderful experiences with working with him, and he has always been very helpful. More

by cscottweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 29, 2024

I have been going to this dealership for about 10 years under three different names. I have always been happy with their service. As long as Cleon is running service I'm sure I'll be happy in the future. More

by Big Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon in Service
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 17, 2024

Great service center and great sales team! Great service center and great sales team! Looking forward to a great relationship over the years! More

by Ivmendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 10, 2024

Wait time, with an appointment, was longer than in the past but reasonable. Wait time, with an appointment, was longer than in the past but reasonable and faster than a lot of other dealerships. More

by tmtrn4or
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Mar 19, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 06, 2024

I took my vehicle in for an inspection and it was quickly inspected. It needed some extra work and I was able to get it fixed. I returned to southern and they took my vehicle and finished the inspection. It More

by LIZ.REAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon
Mar 06, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 05, 2024

Check in and check out was good but the customer waiting area was extremely loud. The employees were blasting the music and quite it was quite disturbing. More

by Jlclark246
Recommend Dealer
Yes
March 02, 2024

Customer service on point! !! Cleon the service manager was awesome!!! He went above and beyond to service my Mazda....Ill be back for sure!! More

by Nursemelody40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

They were very busy that morning. I did not speak to anyone ,took my keys and take a seat.My experience was usual. More

by crlindsay55
Recommend Dealer
No
Employees Worked With
I arrived at 9:15am.Handing my keys to Cleon, upon leaving paperwork says service advisor: Raymond Korchak.
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