Southern Mazda Newport News - Service Center

I was disappointed at the 10000 miles service. I’m used to more such as little details like washing the car, rotating tires, and vacuuming out the interior. This less a reflection of the dealershi I’m used to more such as little details like washing the car, rotating tires, and vacuuming out the interior. This less a reflection of the dealership and more a complaint against Mazda. This type of Lack of greatness makes me regret trading in my 2020 Toyota. More

Southern Auto Newport News Mazda (formerly Hyman Bros) has been my go to service center year after year. I have owned numerous Mazda vehicles of various models over the years and Cleon Skinner, the Servic has been my go to service center year after year. I have owned numerous Mazda vehicles of various models over the years and Cleon Skinner, the Service Advisor, continues to excel in customer care and he goes above and beyond to ensure I’m completely satisfied with the service I received. My vehicle is still in the process of being repaired and I will write a follow-up review once the work is completed. However, based on past results, I am confident that Cleon will make sure the repairs on my vehicle are complete and done right. Donald West More

It seemed to me this was a thorough appointment to address inspection of my Mazda address inspection of my Mazda More

I am pleased that you don't have to wait for an appointment. The personnel is always pleasant and friendly and ensure you know of any finding. appointment. The personnel is always pleasant and friendly and ensure you know of any finding. More

Got there early at 1230 for 1:00 appt for oil change/inspection. Got right in but didn’t get out until 3:00.. they forgot to do inspection so had to wait longer than usual change/inspection. Got right in but didn’t get out until 3:00.. they forgot to do inspection so had to wait longer than usual More

On name #3 since I purchased my car but still great in the service department. the service department. More

I visited this dealership twice at this location from the Chesapeake Va and it was worth the distance. I was at this location by way of a recall for my Mazda Pickup in which on first visit I received my insp Chesapeake Va and it was worth the distance. I was at this location by way of a recall for my Mazda Pickup in which on first visit I received my inspection. I return a few days later and the repair was done in less than 30mins. The staff was amazing in the drop off bay and every time I called it was great. I look forward to returning to this exact location to purchase a car for my wife based on this great experience. I also got referred to Big Al’s just around the corner in which they fixed my exhaust leak quickly as well. More

Service department does not have working phone #. Will not return calls? Repair made on power steering after waiting a week is still not right. Now steering column vibrates. Spoke to receptionist but Will not return calls? Repair made on power steering after waiting a week is still not right. Now steering column vibrates. Spoke to receptionist but no one has returned my numerous calls??? More

Cleon was amazing and a great communicatiotor. He keep in the loop the whole time. He keep in the loop the whole time. More

Very attentive and willing to work with you. Very nice and always smiling. Will recommend the dealership. Very nice and always smiling. Will recommend the dealership. More