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Southern Mazda Newport News - Service Center

Newport News, VA

4.6
161 Reviews
Call Service Center (757) 872-0512

161 Reviews of Southern Mazda Newport News - Service Center

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November 25, 2024

The requested brake work was performed in a timely manner. An additional problem reported was diagnosed and an satisfactory solution proposed. More

by TOM36NEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ayden stern
Report | Print
November 20, 2024

Adein was pleasant to work with. My repair was done extremely fast, same day! . Satisfied customer More

by ortizbrenda7598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adein
Report | Print
November 13, 2024

Maintenance/ service department was great. Got me in and out fast, very pleased. Kept me updated in a timely manner. More

by jbryan28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Skinner
Report | Print
October 27, 2024

Great customer service and short wait time for vehicle servicing. Team really did an excellent job. More

by ROBERTRATTIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ayden Stern & Cleon Skinner
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Oct 30, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 27, 2024

State inspections should not take hours to execute. Videos are overrated. I don’t need non-SI associated areas assessed. Like air filers. Pulling on undercarriage wind shields isn’t part of SI. I und More

by iamcrom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 30, 2024 -

Southern Mazda Newport News responded

"Iamcrom69" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 26, 2024

They were very helpful and met our needs well. Cierra was great and very knowledgeable. More

by sara.lane77
Service Time
Recommend Dealer
Yes
Employees Worked With
Cierra Roye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean in finance.
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Oct 30, 2024 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 19, 2024

First oil change at your service department. I felt well taken care of with the utmost respect. Thank you so much. More

by edyeiris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I failed at getting his name.
Report | Print
Oct 23, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 11, 2024

I have been treated with the upmost respect and received customer satisfaction each time I visit. More

by sylvesterde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Cleon, Service Department
Report | Print
October 11, 2024

Cleon has always taken excellent care of our service needs! He got my car in ASAP and kept me well informed of progress and the issue uncovered that needed to be resolved. More

by RMCCORD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Report | Print
October 09, 2024

Nice and detailed service. Kind and attentive folks that really want to make sure your vehicle is taken care of. More

by ROXY0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Stern
Report | Print
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