Southern Mazda Newport News - Service Center

Didnt notify when work was done. Took 2 days for oil change when done in one. Service desk wouldnt answer or respond to voicemails. Took 2 days for oil change when done in one. Service desk wouldnt answer or respond to voicemails. More

I will NEVER take my vehicle anywhere else! After being quoted over $800 from a different (non mazda) dealership for an issue with my window, I brought it to Hyman Brothers in Newport News and they fixed i quoted over $800 from a different (non mazda) dealership for an issue with my window, I brought it to Hyman Brothers in Newport News and they fixed it for under $150 and it took less than 1 and a half hours to fix!! Mr. Cleon in service was beyond helpful and so so so kind. Matt who actually repaired my car was amazing as well! Both of them together made me never want to take my service anywhere else. Thank you so much!! More

Mazda3 dashboard warranty There is an extended warranty for the mazda3 dashboard (separating above clock). This dealership is putting customers on a wait list claiming the dash There is an extended warranty for the mazda3 dashboard (separating above clock). This dealership is putting customers on a wait list claiming the dash is “back ordered” and told me that the first person on the list is from October 2018! They never saw my car, didn’t check my vin, or enter that I needed the fully covered replacement. The extended warranty is almost close to the end date so many people are about to be screwed over by this scam of a wait list. Took my car to Hall Mazda in Virginia Beach and surprise! My car got fixed. Do not take your car here. More

Mr. Skinner in the Service Dept is Outstanding! I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best. More

They Made It Right I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noti I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem! More

Travel crisis January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son a January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership. More

Employee Reconition I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be th I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be the *Service Manager*, after all that is what you are wanting from a satisfied customer. He customer relations and assistance is very professional, and very courteous. If there is a question that I may have about my vehicle the answer that he gives me I trust he knows what he's talking about, and won't just or hadn't just given me any answer. He has given me his honest opinion on the subject matter. If you must know he is a valued asset to the Mazda team on Jefferson Avenue in Newport News Virginia. This Employee Reconition also is for a gentleman by the name of *Andrew* not sure of his last name Sincerely Ms. A. Richardson CX-7 Mazda 2007 More