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Southern Mazda Newport News - Service Center

Newport News, VA

4.7
154 Reviews

154 Reviews of Southern Mazda Newport News - Service Center

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January 10, 2018

Travel crisis January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son a More

by Drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Dubois
November 06, 2017

Employee Reconition I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be th More

by Ann Richardson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew , Cleon Skinner
November 03, 2017

Great service!! Great service, and great dealership. Bought my mazda 6 gt at this dealership at the best price I could get from any dealership in the tidewater area. More

by 187bnp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Dubois, Cleon Skinner
May 18, 2017

Outstanding service--as always! I have always gotten great service from Hyman Bros for my 2010 Mazda 5. However, I want to make special mention of the service manager, Cleon. He is a More

by rt61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
March 09, 2017

My first and last service here I was very disappointed after my recent service at this dealership. I bought my car from them just over a year ago and to keep it simple, the transmi More

by shuttermom3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Dubois, Cleon Skinner
March 06, 2017

Poorest Dealership I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3700 More

by UVA Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manger.. A Mr. Skiba
August 11, 2016

Avoid this dealership! Any service job this place did on my mazda was faulty. The last job they failed on they did not even contact me after 3 weeks of dropping off my vehic More

by bruceclergy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Howard, Matthew Dubois
Aug 11, 2016 -

Southern Mazda Newport News responded

Mr. Labar, I am disappointed that we were not able to live up to your expectations here at Hyman Bros. Mazda. I am also disappointed that you omitted some key facts in your claims, most notably that we were the party that initially offered to refund you the money that you spent during your previous visit, since our repair to your ill-maintained convertible top did not hold, and that you declined that offer, all while screaming and berating us over the phone. You demanded that we replace your top and free of charge or that we would be hearing from your lawyer. At that time, we withdrew our offer to refund your monies, made your vehicle available for immediate pick-up, and awaited contact from your attorney of choice - and will continue to wait for that contact in whatever form it may be. Lastly, your other claims regarding our new vehicle pricing seem to have little, if any, merit or relevance; especially in this context. Our true Hyman Bros. Mazda Customers know and understand that we bend over backwards for them, and we will continuously do so. Any past, present, or potential customers that have questions or concerns about this instance, or any of our policies or procedures, I can only urge you to call, email, or stop by. We'll be happy to help in any way that we can. Respectfully, Huddy Skiba General Manager

July 15, 2015

AMAZING IM SO HAPPY I unfortunately didn't buy my made from this dealership but If could go back in time I would. I made the mistake of listening to the radio and going t More

by myeternalsin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Howard, James Copeland, Pete Novak
January 21, 2014

Had a slight glitch (missed an item during service) which they fixed in moments with apologies when I pointed it out. Other than that, great service by great people at a fair price. More

by Smithfield23430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, and Cleon
January 15, 2014

Horrible horrible dealer who sells cars and then when parts need to be replaced it takes them 3 months to find them! Don't go here! More

by Slbrauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marissa, Joey
Feb 05, 2014 -

Southern Mazda Newport News responded

My name is Huddy Skiba and I'm the General Manager here at Hyman Bros. Mazda. I just wanted to let you know that we are disappointed that you were displeased w/ your recent experience. Unfortunately the part that was ordered for your vehicle, by the body shop that was repairing your vehicle, was on a National Back Order. When new vehicles come out w/ new technology many replacement parts that are not associated w/ regular maintenance are very scarce. While it did take a few extra days to source the part your vehicle needed we're glad that you're back on the road. On behalf of the entire staff here at Hyman Bros. Mazda, we hope to have the opportunity to service your vehicle in the future.

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