Southern Mazda Newport News - Service Center

The team gave my mazda their best service, yet! ! My classic 2001 needed new motor mounts and drive train. Now, my car drives like brand new!! Great customer service ! My classic 2001 needed new motor mounts and drive train. Now, my car drives like brand new!! Great customer service More

My 2022 CX-9 with less than 17,000 miles required a complete engine reassembly when it experienced a cylinder misfire. Multiple employees at Southern Mazda, specifically Ayden and Cleon, regularly refu complete engine reassembly when it experienced a cylinder misfire. Multiple employees at Southern Mazda, specifically Ayden and Cleon, regularly refused to return my calls and messages despite escalation to Mazda corporate. The dealership refused to provide a loaner that would accommodate our family while they had our vehicle for nearly 3 weeks. I would absolutely not recommend this dealership to anyone and further, due to the lack of support from Mazda corporate and confidence in the vehicle, I will never purchase another Mazda or recommend the brand to anyone. I am extremely disappointed in the customer service I received during this time, with the sole exception being the service technician, Logan, who worked on the vehicle. We are longtime Mazda customers and I am sad that our experience ended up the way it did. We will no longer purchase Mazdas. More

The waiting time for routine maintenance is about average. The service staff are attentive and professional. average. The service staff are attentive and professional. More

Awesome customer service. I really enjoy coming to this dealership and the maintenance on my car is always top tier. I really enjoy coming to this dealership and the maintenance on my car is always top tier. More

Southern Mazda does an excellent job especially Cleon Skinner! The team is very professional and helpful. Skinner! The team is very professional and helpful. More

Tech, Aiden was great to work with. Great personality and very efficient and helpful. Highly recommend. Great personality and very efficient and helpful. Highly recommend. More

A professional organization seeking to make the customer experience positive. Shoutout to Cleon and Judi. experience positive. Shoutout to Cleon and Judi. More

they always have my back and justify any suggested fixes. I know I’m in good hands I know I’m in good hands More

Very helpful and friendly staff and manager. Was in and out at my appt time. Was in and out at my appt time. More

Great service. I was taken care of from start to finish with absolutely no issues. I was taken care of from start to finish with absolutely no issues. More