Southern Mazda Newport News - Service Center

Sales representatives are very pushy while waiting for maintenance. We have been coming to this dealership for maintenance since 2018, ownership has changed many times but this is the worst! We will not b maintenance. We have been coming to this dealership for maintenance since 2018, ownership has changed many times but this is the worst! We will not be returning to this dealership for anything. We will drive to Richmond or Chesapeake if we were to buy a Mazda again or if we need Mazda specific maintenance. More

Ayden and Joel took great care of my car. Will definitely come back to them Will definitely come back to them More

I’m not sure they did properly maintenance for my car or not. looks like they just did oil changed not really inspection. It’s been two times I asked to add more tire pressure or windshield fluid, they said not. looks like they just did oil changed not really inspection. It’s been two times I asked to add more tire pressure or windshield fluid, they said yes they got me. But they are not. Probably is my worst experience I ever had. More

Very fast work on the car and got everything done that was needed. Was a simple oil change. was needed. Was a simple oil change. More

Paid for recommended service (alignment) that was not needed after put on machine for measurements that were fine. needed after put on machine for measurements that were fine. More

Ayden in the service department was very professional, and he has great customer Service skills! and he has great customer Service skills! More

Had to research safety belt warranty myself and tell them where to find it. Resulted in delay and not having my car for 3 days. Poor communication and their phone transfer service/service line was not functi where to find it. Resulted in delay and not having my car for 3 days. Poor communication and their phone transfer service/service line was not functioning for the duration of the time they had my vehicle so it was impossible to get in touch with them. Their text service was also not functioning. Had to repeatedly call alternate extensions where I explained problem and they still transferred me back to service line that was not working multiple times. More

Ms. Kay way amazing! The sales department not so awesome. Ms. Kay listened and cared to what I had to say. Ms. Kay listened and cared to what I had to say. More