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Southern Mazda Newport News

Newport News, VA

4.6
327 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 327 reviews

May 01, 2024

Great service, best I’ve seen in a very long time. . friendly and helpful staff More

by ibandit03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
May 02, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 28, 2024

I was disappointed at the 10000 miles service. I’m used to more such as little details like washing the car, rotating tires, and vacuuming out the interior. This less a reflection of the dealershi More

by Candicegingles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Fletcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to provide us with this feedback.

April 27, 2024

Southern Auto Newport News Mazda (formerly Hyman Bros) has been my go to service center year after year. I have owned numerous Mazda vehicles of various models over the years and Cleon Skinner, the Servic More

by gowestdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Maynard ( 5 stars ), Anton Smith ( 5 stars )
May 01, 2024 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 24, 2024

It seemed to me this was a thorough appointment to address inspection of my Mazda More

by robertoreilly567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 25, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 23, 2024

I am pleased that you don't have to wait for an appointment. The personnel is always pleasant and friendly and ensure you know of any finding. More

by stlw8tn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept supervisor
Apr 24, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 21, 2024

Got there early at 1230 for 1:00 appt for oil change/inspection. Got right in but didn’t get out until 3:00.. they forgot to do inspection so had to wait longer than usual More

by aposblkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Guy that receives the cars in garage. Don’t know his name but excellent
Apr 24, 2024 -

Southern Mazda Newport News responded

"Aposblkman" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 14, 2024

On name #3 since I purchased my car but still great in the service department. More

by krsnipes115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 15, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 14, 2024

I visited this dealership twice at this location from the Chesapeake Va and it was worth the distance. I was at this location by way of a recall for my Mazda Pickup in which on first visit I received my insp More

by LEVAR FREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
Apr 15, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 10, 2024

Service department does not have working phone #. Will not return calls? Repair made on power steering after waiting a week is still not right. Now steering column vibrates. Spoke to receptionist but More

by elshanko1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 10, 2024 -

Southern Mazda Newport News responded

"Elshanko1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 09, 2024

Joshua was a very upfront and honest young man. I was impressed by his ability to gracefully flow in and out of conversations and still be on top of all the questions and answers of the car buying More

by patty_larrison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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