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Southern Mazda Newport News

Newport News, VA

4.6
322 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 322 reviews

May 08, 2024

The service center was great Cleon did a great job of making me feel like my car was In good hands! More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Fronkier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cleon was great, and his service team was real nice !
May 09, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 05, 2024

Very helpful staff and very knowledgeable. I appreciate how they kept me informed and the report they gave me in video. More

by DOUGCAROLYNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farless
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2024

Was told my alternator was bad. Got car to Southern Mazda and they quickly determined it was a weak battery. Great to work with from start to finish. Would not hesitate to work with More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clem
May 03, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 02, 2024

Great service! Very nice and friendly people, they worked very hard to get me where I wanted to be! More

by islandsgurl79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Fronkier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 01, 2024

I never have to wait all day for my service. Never try to up sale. More

by TRF2153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon, service department
May 02, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2024

Great service, best I’ve seen in a very long time. . friendly and helpful staff More

by ibandit03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
May 02, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 28, 2024

I was disappointed at the 10000 miles service. I’m used to more such as little details like washing the car, rotating tires, and vacuuming out the interior. This less a reflection of the dealershi More

by Candicegingles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Fletcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to provide us with this feedback.

April 27, 2024

Southern Auto Newport News Mazda (formerly Hyman Bros) has been my go to service center year after year. I have owned numerous Mazda vehicles of various models over the years and Cleon Skinner, the Servic More

by gowestdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Maynard ( 5 stars ), Anton Smith ( 5 stars )
May 01, 2024 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 24, 2024

It seemed to me this was a thorough appointment to address inspection of my Mazda More

by robertoreilly567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 25, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 23, 2024

I am pleased that you don't have to wait for an appointment. The personnel is always pleasant and friendly and ensure you know of any finding. More

by stlw8tn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept supervisor
Apr 24, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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