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Southern Mazda Newport News

Newport News, VA

4.6
327 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 327 reviews

June 29, 2024

My appointment was at 7:30. I had to wait till corner for somebody to unlock the building so we can start service at 7:30 that didn’t start at 7:30. There was a few cars there w More

by RICHARDSAPP41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toney Richards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Southern Mazda Newport News responded

Thank you for bringing this to our attention, Richard. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 17, 2024

The service department management team has always been top rated service. My car service on yesterday was no different- A+. More

by SOCUFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon
Jun 18, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 10, 2024

Very welcoming and got a car in one day, made it easy to buy a car More

by Bonnie lin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cierra Roye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

As long as I’ve had my Mazda, Cleon Skinner has been my service manager. It feels comfortable and assuring to always be received by him. You can’t place a value on that kind of consistency! More

by AYLA247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ayden and Q
June 08, 2024

This appointment was very last minute for, and after multiple shops not available to accommodate, Southern Mazda took care of me as if I’d been going there for years. More

by TravelinRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner, Joel
June 07, 2024

Excellent video. Service rep was polite and helpful. Drop off and pickup were very quick. More

by Mcculloughdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
June 07, 2024

Both Cleon and Ayden provided me with exceptional customer service. Following up with me to provide timely updates and walking me through best next steps for me and my vehicle. Very much appreciated! More

by samanthaCOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner & Ayden Stern
June 06, 2024

Outstanding work good customer service great staff members keep up the great work clean place More

by HS2006HADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden stern
Jun 06, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 06, 2024

Very friendly and helpful staff. Mechanic did a very thorough and professional diagnostic on my car and his summary video was both impressive and informative. He also seems to have s More

by Kersten W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden
June 04, 2024

Ayden was great. He got my car in earlier than scheduled so I could get on the road for work. More

by Shambachgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farless
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Roye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Fletcher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Broomfield, Cleon, AJ
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