Southern Mazda Newport News

Pleasant and Painless Experience Purchased a CX-5 from Rhyder Ferguson and the whole purchasing process was very pleasant and painless. Rhyder was very professional and well schooled Purchased a CX-5 from Rhyder Ferguson and the whole purchasing process was very pleasant and painless. Rhyder was very professional and well schooled about the product, answering all our questions. Jessica Leggio was super in finalizing the purchase and even provided a great place for lunch. More

Avoid this dealership! Any service job this place did on my mazda was faulty. The last job they failed on they did not even contact me after 3 weeks of dropping off my vehic Any service job this place did on my mazda was faulty. The last job they failed on they did not even contact me after 3 weeks of dropping off my vehicle.Then Hyman would not refund my money. The staff did not know their job titles even (appears they change positions with regularity there) and give out conflicting pricing info depending on whom you reach. Also Hampton Chevrolet/Mazda and Priority Mazda in Norfolk both sell new Mazdas at pricing averaging $2300 LESS per vehicle (my calculations) than Hymen. And both Hampton and Priority have good service departments! Again..avoid Hyman..especially the General Manager and Service Manager...a total loser in all aspects of good customer service. More

It didn't have to be this way . My wife's children had recently purchased two Mazda's in the same day at the dealership.in Newport News. It was all good for them. We went there . My wife's children had recently purchased two Mazda's in the same day at the dealership.in Newport News. It was all good for them. We went there with the same expectations and it started off great. Thomas was our salesman, top of the line. This is the one lone star I gave the dealership, Thomas. Once we picked the car we looked at three options, no trade in, trade in and lease. Once we looked at the numbers we took lease off the table leaving trade and no trade. The allowance for our car was fare and at this point everything was smooth. The rest was all down hill. We started to discuss financing which we elected to do ourselves. Our banker is family there was no way we would go through the dealership even if they beat the rate. Jessica kept insisting they could match the same rate with us not having to leave the dealership. "No, we are fine. " She never let up. "We can probably beat that rate." "No, we are fine." "We can qualify for any incentives, what ever the bank is promoting." "No we are fine." "It's the same, nothing is different just saving you some time." Again, our banker is like family and loyalty is important best rate or not. "No we are fine." ... No let up "I am going to grab a few applications and shop for the best deal." If she would have stop talking she could have heard us. Please, all we need is the buyer's order we will go to the bank and bring back a check just that simple!!! She got up and instructed Thomas or Matthew, Thomas brother to bring the hand written buyers order with them. At the time I didn't realized how incensed she was because we insisted seeing our banker and not go through the dealership. I quickly found out the next day. We went to the bank everything is a go we just needed to have the fax(buyer's order) sent to the bank. They didn't even have the common decency to call us. Instead they refused to send it to the bank or call us. I had to call them and they wanted us to come back to the dealership and sign the buyers order. I am 68 years old, have 50% lung capacity (Pulmonary Fibrosis) and live 40 miles one way from the dealership...but hey, it's all good. My wife went in the afternoon and they told her I had to be there as well when she signed, Her name was the only name on the registration so she left. I just so happen to be in the area (business) so I stopped by and was told by Thomas we needed to come together. At this point nothing makes sense. Thomas also said that when we returned (40 mile trip one way) to bring the Cadillac in and drop it off. His words, "you need to bring two cars." I can be there but I am working so how is she going to get back home. At this point nothing makes sense. Bottom line Jessica was upset because we didn't finance through her so she made sure we paid the price. I did call and speak to the sales manager and I respect his opinion but not his conclusion. I have purchased twenty cars in my life time and when you settle in on a price both parties sign the buyers order, the party who is purchasing the car takes the BO to the bank and everything is approved and worked out. I am old school and believe in loyalty and my banker has always had my best interest. The only time I felt disappointed in this whole ordeal is when I asked Thomas, "which would you chose, and old friend or best price." He said exactly what his generation would say, BEST PRICE! More

Illegal practices This dealership lacks in customer service. They admit they (salesman and managers) made a mistake but do not think they have the responsibility to ab This dealership lacks in customer service. They admit they (salesman and managers) made a mistake but do not think they have the responsibility to abide by their offerings. Then as they are called out on their mistake, they want to name-call and refuse to sell a vehicle to a customer. False advertisement and Discrimination. I do not recommend this dealership at all. More

Best Experience! This dealership has by far the best customer experience. I didn't feel pressured to make a decision and they worked with my on my time schedule! T This dealership has by far the best customer experience. I didn't feel pressured to make a decision and they worked with my on my time schedule! They helped me get the car I wanted as they didn't have it on the lot and it was available to me in less than 3 days! The processing of the paperwork was quick and easy thanks to Jessica! As I had my two little ones with me during the time I was looking they were understanding and made sure to have me in and out in a timely manner! Mike was by far the best sales person I've ever worked with. Called to check up to see how things were going and again worked with my schedule as to when I could get there! I'll continue to recommend this dealership to everyone I know because you guys were just amazing! More

Very pleased Very personable staff and willing to help you out in any way. Each person has a great knowledge on their products. I drive an hour each time I need ma Very personable staff and willing to help you out in any way. Each person has a great knowledge on their products. I drive an hour each time I need maintenance done on my car because I love the staff so much here all around. You won't be disappointed in any way by this dealership! More