Southern Mazda Newport News

This is my 4th visit and each visit the service staff has been amazing. Polite, accommodating and not to mention fast service. They get 5 stars in my book. been amazing. Polite, accommodating and not to mention fast service. They get 5 stars in my book. More

Very accommodating. Reasonable service times. Conveniently located. Great customer service. Free water for waiting customers. Reasonable service times. Conveniently located. Great customer service. Free water for waiting customers. More

Very helpful and kind! They helped me get into a much better car and it was a delight to work with them! They helped me get into a much better car and it was a delight to work with them! More

Nicks Rivera and Kaelyn Brakefield made buying our CX-50 a pleasurable experience! Nick was knowledgeable and professional throughout the process. Kaelyn was also knowledgeable and professional and made the a pleasurable experience! Nick was knowledgeable and professional throughout the process. Kaelyn was also knowledgeable and professional and made the closing process as easy as it could be. We thank you all at Southern and hope that the service department can match what we have experienced so far! Thanks again!!! More

Good people. Great service. Service advisor was very professional. No complaints. Very satisfied with visit. Great service. Service advisor was very professional. No complaints. Very satisfied with visit. More

Excellent place to have your vehicle serviced. Very accommodating, if you have patient and time. Always keep me updated on the maintenance progress of my vehicle. Very accommodating, if you have patient and time. Always keep me updated on the maintenance progress of my vehicle. More

The service department knows my husband and I by name, is always prompt and is professional. I have been provided excellent service at every appointment and feel well informed of my service options and futu always prompt and is professional. I have been provided excellent service at every appointment and feel well informed of my service options and future service needs which are explained in person and in the video. More

It was extremely easy to make my service appointment within a reasonable time period too. The service team let me know that they had started working on my car that Inhad dropped off the night before. Ev within a reasonable time period too. The service team let me know that they had started working on my car that Inhad dropped off the night before. Everyone was very courtesy when I picked up the car also. More

Took eight hours to complete a deal that was straightforward Word, word word word word word straightforward Word, word word word word word More

I brought my 2010 Mazda 3 to your service department three time between May 7 and July 26, 2024. The first visit – May 7 was for the following service: Car only starts in neutral Tire keep going flat three time between May 7 and July 26, 2024. The first visit – May 7 was for the following service: Car only starts in neutral Tire keep going flat (rear passenger) Your mechanic did a wonderful job repairing the shifting cable (and saved me money) and repaired the stem on the tire. Unfortunately, weeks later the new tire stem did not solve the problem with the tire. I returned the car on June 6 – the same tire kept going flat (rear passenger). A new nut and valve were installed on the tire and, also a new wheel sensor. Again, this did not solve the tire problem, and the sensor low tire light was still on inside the car. I returned the car on July 26 to have the tire looked at again. After a few days, I had not heard back from the service department. I called on Tuesday, July 30, and left a message asking about the car. A video and quote were sent: 2 OEM TPMS sensors - $661.51 12V battery - $370.95 They did not address the reason I brought the car in for - the tire leaking air. I called and asking why I needed to replace the one sensor that was installed in June. I was told that sensor was an after-market sensor and was not registering with the car. I declined the $661.51 sensors and $370.95 battery. They called later and informed me they still could not find the problem with the tire. I picked the car up. My frustration and disappointment stem from the fact I received a $1,032.46 repair quote that did not address or make any mention of the original problem, that was never fixed! After $300+ I still have a leaking tire and a faulty wheel sensor that I WOULD have to pay for AGAIN to be replaced. Nothing in the quote addressed the leaking tire and no one said anything about it until I asked. More