Southern Mazda Newport News

Great experience This was my first time purchasing a car and it was a great experience. I am extremely happy with my purchase. Eric, Orlando, and Sung-ho were great to This was my first time purchasing a car and it was a great experience. I am extremely happy with my purchase. Eric, Orlando, and Sung-ho were great to work with. More

Time well spent My sales rep was kind, respectful, and patient and delivered an offer that satisfied my budget. Well done Orlando. My daughter loves her new 2018 Mazd My sales rep was kind, respectful, and patient and delivered an offer that satisfied my budget. Well done Orlando. My daughter loves her new 2018 Mazda 3 and the luxury feel. More

Superior Customer Service From meeting my professional salesman- Orlando Cruz to my purchase contract review and signing with their awesome financial manager! It was thorough, From meeting my professional salesman- Orlando Cruz to my purchase contract review and signing with their awesome financial manager! It was thorough, detailed, courteous and quick! I did almost nothing (and shout out also to Langley Federal Credit Union for a great loan rate!!) I would purchase from Hyman Bros Mazda again!! HIGHLY RECOMMEND More

Amazing service Very nice people! Orlando Cruz is the best. He makes you feel at home! A very easy process and with no pressure at all. Definitely recommend. Very nice people! Orlando Cruz is the best. He makes you feel at home! A very easy process and with no pressure at all. Definitely recommend. More

Thorough, Patient, and Helpful I was on the fence with owning a Mazda, but Orlando was very patient and informative. Great place to buy a car, because it’s a very personal experienc I was on the fence with owning a Mazda, but Orlando was very patient and informative. Great place to buy a car, because it’s a very personal experience and great location for a test drive! More

Mazda3 dashboard warranty There is an extended warranty for the mazda3 dashboard (separating above clock). This dealership is putting customers on a wait list claiming the dash There is an extended warranty for the mazda3 dashboard (separating above clock). This dealership is putting customers on a wait list claiming the dash is “back ordered” and told me that the first person on the list is from October 2018! They never saw my car, didn’t check my vin, or enter that I needed the fully covered replacement. The extended warranty is almost close to the end date so many people are about to be screwed over by this scam of a wait list. Took my car to Hall Mazda in Virginia Beach and surprise! My car got fixed. Do not take your car here. More

Mr. Skinner in the Service Dept is Outstanding! I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best. More

Hyman Bros made my car buying experience wonderful The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do a The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle. More

They Made It Right I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noti I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem! More

Travel crisis January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son a January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership. More