Southern Mazda Newport News

It didn't have to be this way . My wife's children had recently purchased two Mazda's in the same day at the dealership.in Newport News. It was all good for them. We went there . My wife's children had recently purchased two Mazda's in the same day at the dealership.in Newport News. It was all good for them. We went there with the same expectations and it started off great. Thomas was our salesman, top of the line. This is the one lone star I gave the dealership, Thomas. Once we picked the car we looked at three options, no trade in, trade in and lease. Once we looked at the numbers we took lease off the table leaving trade and no trade. The allowance for our car was fare and at this point everything was smooth. The rest was all down hill. We started to discuss financing which we elected to do ourselves. Our banker is family there was no way we would go through the dealership even if they beat the rate. Jessica kept insisting they could match the same rate with us not having to leave the dealership. "No, we are fine. " She never let up. "We can probably beat that rate." "No, we are fine." "We can qualify for any incentives, what ever the bank is promoting." "No we are fine." "It's the same, nothing is different just saving you some time." Again, our banker is like family and loyalty is important best rate or not. "No we are fine." ... No let up "I am going to grab a few applications and shop for the best deal." If she would have stop talking she could have heard us. Please, all we need is the buyer's order we will go to the bank and bring back a check just that simple!!! She got up and instructed Thomas or Matthew, Thomas brother to bring the hand written buyers order with them. At the time I didn't realized how incensed she was because we insisted seeing our banker and not go through the dealership. I quickly found out the next day. We went to the bank everything is a go we just needed to have the fax(buyer's order) sent to the bank. They didn't even have the common decency to call us. Instead they refused to send it to the bank or call us. I had to call them and they wanted us to come back to the dealership and sign the buyers order. I am 68 years old, have 50% lung capacity (Pulmonary Fibrosis) and live 40 miles one way from the dealership...but hey, it's all good. My wife went in the afternoon and they told her I had to be there as well when she signed, Her name was the only name on the registration so she left. I just so happen to be in the area (business) so I stopped by and was told by Thomas we needed to come together. At this point nothing makes sense. Thomas also said that when we returned (40 mile trip one way) to bring the Cadillac in and drop it off. His words, "you need to bring two cars." I can be there but I am working so how is she going to get back home. At this point nothing makes sense. Bottom line Jessica was upset because we didn't finance through her so she made sure we paid the price. I did call and speak to the sales manager and I respect his opinion but not his conclusion. I have purchased twenty cars in my life time and when you settle in on a price both parties sign the buyers order, the party who is purchasing the car takes the BO to the bank and everything is approved and worked out. I am old school and believe in loyalty and my banker has always had my best interest. The only time I felt disappointed in this whole ordeal is when I asked Thomas, "which would you chose, and old friend or best price." He said exactly what his generation would say, BEST PRICE! More

Illegal practices This dealership lacks in customer service. They admit they (salesman and managers) made a mistake but do not think they have the responsibility to ab This dealership lacks in customer service. They admit they (salesman and managers) made a mistake but do not think they have the responsibility to abide by their offerings. Then as they are called out on their mistake, they want to name-call and refuse to sell a vehicle to a customer. False advertisement and Discrimination. I do not recommend this dealership at all. More

Best Experience! This dealership has by far the best customer experience. I didn't feel pressured to make a decision and they worked with my on my time schedule! T This dealership has by far the best customer experience. I didn't feel pressured to make a decision and they worked with my on my time schedule! They helped me get the car I wanted as they didn't have it on the lot and it was available to me in less than 3 days! The processing of the paperwork was quick and easy thanks to Jessica! As I had my two little ones with me during the time I was looking they were understanding and made sure to have me in and out in a timely manner! Mike was by far the best sales person I've ever worked with. Called to check up to see how things were going and again worked with my schedule as to when I could get there! I'll continue to recommend this dealership to everyone I know because you guys were just amazing! More

Very pleased Very personable staff and willing to help you out in any way. Each person has a great knowledge on their products. I drive an hour each time I need ma Very personable staff and willing to help you out in any way. Each person has a great knowledge on their products. I drive an hour each time I need maintenance done on my car because I love the staff so much here all around. You won't be disappointed in any way by this dealership! More

Only place to buy a car!!! These people are truly amazing. They make you feel at home from the moment you step foot in the door. They have the lowest prides and the best warrant These people are truly amazing. They make you feel at home from the moment you step foot in the door. They have the lowest prides and the best warranties. I just bought bought my 6th car from them. At this rate I don't think I will ever buy a car from anywhere else. Huge shout out to Huddy and Jesdica!!! More

Chris in Sales was amazing with my mazda 3 hatchback. He did not make me feel pressured. He answered all my questions. It took me a couple days to get things taken care of but he was patience a hatchback. He did not make me feel pressured. He answered all my questions. It took me a couple days to get things taken care of but he was patience and kept his promises. Thanks More

Outstanding experience all around We purchased a Certified-Pre-Owned 2015 Mazda3 last week and our experience couldn’t be better, it was truly a pleasure to work with Thomas Dubois. T We purchased a Certified-Pre-Owned 2015 Mazda3 last week and our experience couldn’t be better, it was truly a pleasure to work with Thomas Dubois. Thomas was very knowledgeable about all the available vehicles and there was no pressure to buy. We checked out 2 other dealerships and online prices then came back to Hyman Brothers because the Mazda3 drove far better than other similar sized cars we tested, their pricing was great, they offered the highest trade-in value, and because their customer service was best by far. We are very happy with the car and the experience and will be going back to Hyman Bothers when it’s time for our next car. More

Car buying should always be this easy! We were looking at a few different makes of vehicles and in the end, Mazda stood out above the rest. I love my CX-9!!! Thomas Dubois was our consult We were looking at a few different makes of vehicles and in the end, Mazda stood out above the rest. I love my CX-9!!! Thomas Dubois was our consultant and he did a wonderful job. He was professional and let us take our time in making our decision. When we finally decided on the model and extras we wanted, it wasn't on the lot. Thomas found the exact CX-9 we wanted and had it brought to the dealership. Thomas and Hyman Bros. were very easy to deal with--we never felt any pressure to buy the car. They answered all of questions honestly and gave us relevant information so we could make our decision. More