Southern Mazda Newport News

Outstanding service--as always! I have always gotten great service from Hyman Bros for my 2010 Mazda 5. However, I want to make special mention of the service manager, Cleon. He is a I have always gotten great service from Hyman Bros for my 2010 Mazda 5. However, I want to make special mention of the service manager, Cleon. He is all about service. He kept me informed through the process, and I really feel he cared about me and the service he provided. Thank you! More

My first and last service here I was very disappointed after my recent service at this dealership. I bought my car from them just over a year ago and to keep it simple, the transmi I was very disappointed after my recent service at this dealership. I bought my car from them just over a year ago and to keep it simple, the transmission needed to be replaced, under warranty. The service to replace the transmission took over 2 weeks. Now realize I am not an unreasonable individual, I know my car was not the only vehicle in that shop and they have to juggle sometimes to get cars in and out. I'm ok with that. I had a brand new loaner and I was not suffering. However, this is my issue. When a person goes to a dealership and purchases a car, they deal with that salesman for at most, a day or two. You go for a couple of test drives, debate a color, fret over a price, sweat over financing, get carpal tunnel signing the paperwork and you're done with the office staff. Now comes the maintenance, which can be multiple times a year with oil changes and tires, inspections and etc. The service team are the ones that make or break a relationship with a dealership and possibly a brand. They broke me here. I absolutely HATE being lied to. Be honest with me and let me deal with it, don't give me the runaround, which is what these guys thrive at. Thomas would say one thing and Cleon another. In one day I had one call that said the transmission was on the truck and en route and in the same day the other one called to say it was not on the truck. Maybe next week. 3 times they told me it was on the truck and then "Sorry Mrs. Mount, that was an engine." Or my personal favorite, "It was on the truck but they were grounded due to snow." This was said to me AFTER telling me the car would be ready in 2 days. So 2 weeks and one day later, the car was ready, I was perterbed but happy to have it back, and went home. Fast forward a day or two to a puddle in my driveway. My husband calls to say the car is leaking and Thomas says "It's impossible. Can't be the transmission, it's completely sealed, there is nowhere for the fluid to leak from." FYI Thomas, if there is a way to put fluid in and flush it out, it's not fully sealed. Evidently they washed the undercarriage and that was what my husband was seeing. Over the course of another day the puddle is bigger and I call, talking to Cleon, who says exactly what Thomas said, almost verbatim, but with a laugh. He cut me off and I hung up. I should have taken it back, but I had faith in these men that do nothing all day but work on Mazda cars. Fast forward about 3-4 days. I go to work, it's pitch black and I do not notice the massive puddle under my car. I measured it. 42 inches wide by 60 inches long. It was pretty big. My husband gets in his car, drives to Williamsburg, gets my car and takes it to the dealership. Cleon wants to know if we're towing it in. Nope. This is a Saturday. No I do not even almost expect them to look at it that day. So Monday I call around 4pm and I'm told by Cleon that the car hasn't been looked at yet. Ok, I say, do you know what the leak is? No, they don't. That's all he says. I am a little upset at this point so I take a deep breath and he says, and I am quoting this part "We'll call you with an update Mrs. Mount, you know how this works." No I don't So Tuesday at 11am I have had enough and call to speak to a manager. At this point I find out that Thomas is the service manager. The same guy that told us it was "impossible" for the transmission to be leaking. End of discussion. I ask for another manager and get Josh. Josh sold us our car and when I realized it was him, I was grateful that now someone would tell me what was going on. 10 minutes later I get a call from Thomas apologizing for not getting back to me sooner, the car should have been looked at the day before, blah blah blah. Ok Thomas, what's wrong with the car? Evidently the transmission we were given was brand new, not refurbished AND it was an upgraded unit. He says this as though I should be grateful. My car had less than 30,000 miles on it. It had better be new. The clips they used were not the correct clips and the transmission was blowing fluid everywhere. Easy enough. They clean the undercarriage, find the leak and fix it. Fast forward one day. The car is not leaking as of right now. I'm driving IN TRAFFIC with my husband in the car about 3 hours after picking it up and I yell and point at the dash as the RPMs shoot up to a 6 while I'm in steady paced traffic at just under 60 miles per hour. Are you kidding me? More

Poorest Dealership I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3700 I had my miata top repaired there for $460. It broke after 3 uses. Hyman dealership refused to refund my money, In fact, Hyman then gave me a $3700 quote to repair top (again). I had it repaired at Hampton Chevy/Mazda for $470. Avoid this dealership. Look for yourself. Look at their Better Business complaints as well. No one is ever at Hyman for a car repair while Hampton is full with customers. Plus the average price on the new mazdas at Hyman are about $1200 more than at Hampton (I compared CX-5s and CX-3s and MX5s). And Hyman is HORRIBLE for customer service and their word is meaningless. The poorest dealership I have ever encountered in 50 years of buying cars. More

Quick and painless Purchased pre-owned F150 and couldn't be happier with my experience. Other than the unavoidable lull waiting on finance, my experience was pleasurable Purchased pre-owned F150 and couldn't be happier with my experience. Other than the unavoidable lull waiting on finance, my experience was pleasurable, quick, and painless. My sales person, Rob Morgan, was very helpful and knowledgeable. He was courteous and ensured I was taken care of. More

They must not need our business. For many months, my wife and I have been anxiously awaiting the arrival of the new Miata RF to the Hyman dealership in Newport News. Finally, two RFs For many months, my wife and I have been anxiously awaiting the arrival of the new Miata RF to the Hyman dealership in Newport News. Finally, two RFs arrived and, with much anticipation, we went to the dealership last Friday evening. Ah, there they were! A red one and a ceramic (white) one. By now a salesman had welcomed us and remained while we experienced the new RFs. My wife was very interested in observing the mechanical operation of the retractable roof and we asked the salesman if he could demonstrate it for us. He left to find the keys but returned stating the keys were locked up in Service. So....we then asked if he could possibly get the keys since we were so interested in the roof, and to possibly test drive one of these cars. He left to speak to the manager about getting the keys only to return and say that Service was locked up for the evening and the manager was too busy to open it up and get the keys. As you could imagine, that was not an acceptable answer to us since it was an hour before the dealership closed and....we were the only customers there. What was so important to the manager that he couldn't obtain keys for two customers that are very interested in purchasing one of his vehicles? Or to have his salesman obtain the keys? Know that during this whole time the dealership staff appeared very....flippant and uninterested with our visit, like they were pretty much done for the day and were just waiting to go home. As we walked out the door I said that maybe we should visit Hall Mazda to see if they weren't too busy for us. The salesman and receptionist only laughed at that remark. As we were driving back home, very dismayed, disappointed, and slightly frustrated with how Hyman staff treated us, I decided to call back and speak to the manager. Once the manager (Josh) answered, I expressed our deep unhappiness from our recent visit. Josh....never apologized or even seemed to care about our visit, even after I said I would write a letter to the main corporate office describing our experience at his dealership. I can only assume his last name is Hyman and that he's so rich that a letter to the main office wouldn't impact his salary.... The one good thing that did come out of our visit to Hyman Mazda was that we now know that we will never, ever, purchase a vehicle from this dealership. That Josh forfeited any future sales over to any other dealership other than his. I might add that I would have been a repeat buyer as I purchased a new Mazda 3 back in 2011. So, many thanks to Josh for our future Miata RF purchase at Hall Mazda..... Thanks Josh!!! Mr. and Mrs. Krauss Newport News More

Highest Prices on Mazdas I reviewed prices at Hyman, Hampton Chevrolet/Mazda and Priority Mazda (Chesapeake). Hyman averaged $1200 and $1400 MORE respectively on new CX-3s and I reviewed prices at Hyman, Hampton Chevrolet/Mazda and Priority Mazda (Chesapeake). Hyman averaged $1200 and $1400 MORE respectively on new CX-3s and CX-5s than Hampton and $1325 and $1575 MORE, respectively on those two vehicles. And the models compared (all new) were exactly the same. Lastly, the sales guy at Hyman was too pushy. P.S. Hyman has no body shop nor do I ever see any repairs being done there (especially compared to the busy Hampton or Priority service shops). Why would anyone get a car at Hyman with two superior Mazda dealers within a stone's throw??? More

Business Manager is aggressive and unprofessional I recently purchased a car after months of shopping around at various dealerships. I found a car at Hyman Bros. that met all of the criteria I was wan I recently purchased a car after months of shopping around at various dealerships. I found a car at Hyman Bros. that met all of the criteria I was wanting. I went on multiple days, worked with a very professional car salesman, and finally made my decision to purchase (it took several weeks for me to commit). Since this was my first experience buying a car, I was in awe of how pleasant the experience was and how much I enjoyed the staff, until... I had to deal with the business manager, Jessica. I had a close friend with me for support during my first time navigating the car buying process and I am glad I had someone there to witness the lack of professionalism displayed by this individual. Upon entering her office, she was verbally and emotionally intense. Okay, that's fine, some personalities tend to be overpowering. However, when I declined the additional gap insurance, that's when things went south quickly. She upped her intensity, mocked me, and then told my friend to leave the office. At that point, she increased the volume of her voice and became visibly upset (red face, narrowed eyes). I respectfully asked her to decrease her intensity and stated that it was my right to decline an add on offer. Furthermore, I expressed shocked at the interaction I was having at a business. She then told me I was patronizing. In noticing that the situation was not going to deescalate, I asked for a pause in order to decrease the tension. That's when she LEFT. Grabbed her purse and stormed off. I mean literally left the building. I stood there with my mouth open, in utter shock. The salesman was able to coax her back and then we ended the night without me purchasing the car (due to having to arrange appropriate insurance and other random items). I walked out of that business in complete awe that I had just been treated so poorly (in my opinion, unjustly). However, I left with my dignity and assurance that I did not engage in aggression. I spent the night and next day speaking to my support system about how to move forward. I wanted this car, it felt like the right car for me. However, that means I would have to return to work with Jessica. At the same time, the salesman EARNED my business. After careful consideration, I decided to return but asked to "borrow" a friend's mother as a buffer. The next day went completely different having a mother figure in the room. Jessica was forcibly charming and even had an individual in training with her. I left that day with the car that I wanted. I do not typically leave reviews unless I had an amazing experience. Yet, this interaction was so extremely negative that I felt I had to share with others. I doubt much will come from this but I am saddened that this woman is employed at a business that overall was amazing. Thus, my one star review is because of this woman. It was just that poor and unprofessional. However, the salesman that I worked with fully earned five stars. Given the choice again, I would avoid this business at all cost and will encourage those close to me to choose another dealership. More

A very good buying experience! My son lives in Richmond, VA and I'm in TN. He was searching fro a slightly used Mazda CX-5 and found on e at Hyman Brothers Mazda in Newport News. I My son lives in Richmond, VA and I'm in TN. He was searching fro a slightly used Mazda CX-5 and found on e at Hyman Brothers Mazda in Newport News. I called and Rob Morgan answered the phone and we talked about the vehicle and that I would need to co-sign. Agreed on the price and had to have my son drive down to trade in a used Ford Expedition. My son arrived around 5:30 PM and we had to do a little dickering on the Ford, but my son drive away in a very nice 2015 Mazda Grand Touring CX-5 shortly after 9 PM. Rob was great to deal with....he had a straight forward, no hype, let's get in done approach; exactly what I told him I expected when we spoke the night before. We financed the vehicle through Mazda at a very competitive and satisfactory rate. The paperwork I need to sign was overnighted by the F&I Manager Jessica leggio, who also was a pleasure to deal with. This was a very simple, clean and fair deal for us and for Hyman Brothers Mazda. Thus, I give them very high marks! More