Southern Mazda Newport News

Mr. Skinner in the Service Dept is Outstanding! I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always I had another in a long line of outstanding service appointments, thanks to Mr. Cleon Skinner. He takes great care of me and my vehicle, and I always leave feeling well taken care of and that I got great value. He is courteous, attentive and absolutely professional. Thank you, Cleon! You are the best. More

Hyman Bros made my car buying experience wonderful The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do a The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle. More

They Made It Right I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noti I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover. It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem! More

Travel crisis January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son a January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership. More

Abusive Finance Manager Hyman Brothers Mazda, Newport News, Va 10NOV2017 2011 Toyota Tundra • Stock # : 169229B • VIN : 5TFHW5F16BX181579 To Whom It May Conc Hyman Brothers Mazda, Newport News, Va 10NOV2017 2011 Toyota Tundra • Stock # : 169229B • VIN : 5TFHW5F16BX181579 To Whom It May Concern; My wife and I visited your Newport News location on Friday, November 10, 2017 to see the above listed vehicle. Mike Saab helped us out and took us on a test drive. We liked the vehicle and enjoyed our interaction with Mike. He was very pleasant and answered all of our questions as well as he was able. When we got back, he took all of our information and started to process everything so we could purchase the vehicle. Sung-Ho Lee came out a few times to talk to us as he was processing the financial part of the transaction and he had some other questions for us. Time was running a little late and we offered to come back another day to complete the paperwork if he needed more time. At 7:30 PM, Sung-Ho asked us to make a $1000 down payment since the cashier was going to be closing at 8. My wife started to go over to make the payment but then stated that we had no idea what the terms of the loan were and that we did not even know if he was able to get the loan. So she sat back down and we continued to wait. As it was taking a while for Sung-Ho to get ready for us, my wife decided to make a call to our insurance company to see how much it was going to run us to add the truck and remove our trade in. While she was talking to them, Sung-Ho came out to get us and told Mike that he was ready for us. When he noticed that Susan was on the phone he went ballistic on Mike and yelled at him. “I told you to keep them off the xxxxing phone!” “You do this every xxxxing time!” “Get them in here!” Mike came out and very politely asked if they (insurance company) could call us back. He was definitely embarrassed and ashamed that we had heard such an interaction. My wife cut the call short telling them that she would call back later. As she stood up she looked at me with disbelief and asked, ”Did I just hear that?” I said yes and that I would just like to leave. I handed her my key to our car and told her to wait outside. She told Mike that we would not do business with a man who treated another person the way that Sung-Ho was treating Mike. I told Mike to get me the other key to our car and I sent my wife out to our car to wait for me. Mike apologized and was trying to smooth this over but I was having none of it. I told him to get me my key and he was not argumentative about it at all. I really appreciate that he did not try to pressure us into staying. He is a credit to your company for his ability to keep his cool and recognize when the situation cannot be turned around. When Mike brought my key out he apologized and shook my hand. I told him that if we ever returned it would only be if we were able to close the deal without Sung-Ho Lee. Sung-Ho Lee is a disgrace to your company and should never be allowed to be in charge of anyone. He insulted Mike by implying that he failed to keep us off the phone. Mr. Lee needs to understand that I pay this phone bill and he has no right to tell anyone to keep me or my wife off of our phones. Especially when the information we were trying to get directly effects the long-term cost of owning the vehicle we were trying to buy from your dealership. Mr. Lee was out of line for that. His conduct towards Mike is reprehensible. Cursing at an employee should never be acceptable. The manner in which he did made my wife and I feel as though we were threatened. We offered multiple times to come back at a later time. There was no pressure from us for him to stay late or rush the financing. But he still made us feel as though we were inconveniencing him. On Saturday, November 11, 2017, Mike Saab called us back. He spoke to the manager, Josh. Josh had offered to complete the paperwork for us so that we would not have to deal with Mr. Lee. After mulling over the details of the financing offered we decided that it was not in our best interest at the current time to pursue this purchase. Mike has been wonderful and I appreciate the offer of assistance that Josh has extended. However, I would not wish for anyone to have to deal with Sung-Ho Lee if our experience with him is typical. More

Employee Reconition I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be th I will say this and I'm sorry I hadn't thought to do this in the past since *Cleon Skinner* became your Service Advisor. In my opinion he should be the *Service Manager*, after all that is what you are wanting from a satisfied customer. He customer relations and assistance is very professional, and very courteous. If there is a question that I may have about my vehicle the answer that he gives me I trust he knows what he's talking about, and won't just or hadn't just given me any answer. He has given me his honest opinion on the subject matter. If you must know he is a valued asset to the Mazda team on Jefferson Avenue in Newport News Virginia. This Employee Reconition also is for a gentleman by the name of *Andrew* not sure of his last name Sincerely Ms. A. Richardson CX-7 Mazda 2007 More

Great service!! Great service, and great dealership. Bought my mazda 6 gt at this dealership at the best price I could get from any dealership in the tidewater area. Great service, and great dealership. Bought my mazda 6 gt at this dealership at the best price I could get from any dealership in the tidewater area. And since then the service dept has been 100% responsive and professional. They are the best. Of specific mention are Cleon Skinner in the service dept, and Thomas the service mgr. Great technical knowledge and matching customer service. Totally on my side in any issue...complete trust and confidence in them. More

Horrible Customer Service Our sales representative was awesome. Mike was polite and easy to work with. We tested their CX-9 and a Santa Fe. We liked the CX-9 more so we went ba Our sales representative was awesome. Mike was polite and easy to work with. We tested their CX-9 and a Santa Fe. We liked the CX-9 more so we went back to close the deal. We wanted the car for 30K and told them that up front so they started to try and work a deal. Their finance guy Sung Ho came out to talk to us. He started talking about trying to finance through their banks and I stated that I did not want to do that and he threw the paperwork he had on the table and acted like a 12 year old. He was completely rude for no reason. He wouldn't even tel us their offer with or without financing with them. We tried to work things out even though he acted the way he did with Sales rep and asked to talk to the manager to work things out. The manager Josh was the same way and was rude and tried to even charge us more than what Sung Ho was going to offer us. This dealer has horrible customer service and treat their customers like trash if you don't want to finance through their affiliated banks. I highly recommend you shop elsewhere. More

Best in customer satisfaction Friendly, professional, and extremely knowledgeable. Answered all questions and made us feel welcomed. Fantastic service department thanks to Cleon Friendly, professional, and extremely knowledgeable. Answered all questions and made us feel welcomed. Fantastic service department thanks to Cleon Skinner. Sales department lacking somewhat and location is hard to see from Jefferson Avenue. More

Don't get your vehicle registered through the dealership Don't expect the dealership to call you and let you know your plates and registration came in. After contacting them after several weeks about the is Don't expect the dealership to call you and let you know your plates and registration came in. After contacting them after several weeks about the issue they told me they would send the plates to my address that day. One week later I call again and they tell me the plates are still at the dealership and that they would send them out that very day. Apparently this is how Hyman Bros conducts business with the men and women in our armed forces. More