Southern Mazda Newport News

Everyone there was awesome and patient. Amanda & her finance manager did a great a job working with me to give me the best deal possible. I love my car and loved the service. They are great Amanda & her finance manager did a great a job working with me to give me the best deal possible. I love my car and loved the service. They are great so go get a MAZDA More

If you’re planning on purchasing a vehicle from Winners Circle Mazda, please read this review before doing so and be aware. We bought a Mazda CX-5 from them on August 2nd. The first two weeks were fine an Circle Mazda, please read this review before doing so and be aware. We bought a Mazda CX-5 from them on August 2nd. The first two weeks were fine and dandy, until the dash was flashing warning lights about the break system malfunctioning, camera system malfunctioning, and one other malfunctioning light I honestly don’t remember what it even was. The warnings disabled all of the “smart” features in the car. It took us a week to get it into service for an appointment. On the day of our scheduled appointment, I got a phone call saying they weren’t able to do the repair that day and that we would need to drop it off and get a loaner until the next day when it was supposed to be fixed. My husband dropped the car off and got the loaner, this loaner absolutely REEKED of cigarettes and we have two young kids that were coughing in the back seat. The day we were supposed to be picking up our vehicle, I get another call saying they thought it was the battery, so they replaced it, and it wound up not being the problem. They ordered the part for the car that apparently it needs, and was told it could take 2 weeks to 6 MONTHS to come in because it’s on back order. We were told we could come pick up the vehicle until the part comes in. We said absolutely not. We did not just purchase a brand new car for malfunctioning lights to be on when we’re driving our two children around in that car. At that point you’re talking about my kids safety and obviously they didn’t care about it. Anyways, my husband went to return the cigarette smelling loaner and to potentially talk about upgrading so we didn’t have to worry about the issues with the one we already purchased. We were told that not even a month after our purchase, we would be in negative equity at $4k. Everyone knows when you drive a car off of a lot it loses equity, but for god’s sake we can’t even drive our vehicle we just paid top dollar for. We just traded in a Honda Pilot with absolutely no negative equity and we can’t even drive our new vehicle for who knows how long, so my husband and the GM got into it in the dealership about it. He was extremely unprofessional about the whole situation and did not care at all about our inconvenience. We asked for another loaner while we wait for our vehicle to be done in service and he acted like it was a huge inconvenience to him. He was not happy about accommodating a different vehicle to us and was more than mad we wouldn’t take the smoked out vehicle to drive our two kids around in. We were told we had to return that vehicle the next day. We had to go pick up a different vehicle and this time they gave us tags that were good for a week. So at this point we’re on our 3rd loaner vehicle. We were told yesterday that we may have to take the 3rd loaner vehicle we’re in back in a few days because they were going to sell it. So if that’s the case, we will be on our 4th loaner while our brand new vehicle sits on their lot. I looked at Orlando, the sales manager, with tears in my eyes saying my biggest regret so far in my life was ever getting rid of my Pilot and giving them business after everything we have been put through. The amount of times we have had to go up there, the amount of gas we have had to put into loaner vehicles that were on E just to have to return them the next day and repeat putting gas into them, the amount of stress and headache this place has caused me has taken a huge toll on me. To say the least it has traumatized me and my family. Our sales guy Harvey did everything he could. He’s a phenomenal guy. So this is not on him. He’s fully aware of how we were treated. Please be careful when purchasing with them and read over all of the numbers/fees VERY carefully. And if you buy a vehicle that needs to be fixed not even a month after purchase, just know they will do everything to NOT accommodate you. At the end of the day, all I have to say is shame on this dealership, do better, and I hope if anything you learn the meaning of customer satisfaction and how important it is. Because we are far from satisfied after dealing with this headache for over a week now, still under a month after purchase. More

Very shady business practice, blatant lies and handling of sensitive information in a way that puts customers at harm. of sensitive information in a way that puts customers at harm. More

Harvey is an exceptional salesman. I wasn't pressured and felt at ease. He ensured my purchase experience was hassle free and met my needs/wants. I wasn't pressured and felt at ease. He ensured my purchase experience was hassle free and met my needs/wants. More

I have purchased vehicles with the assistance of Derrick who provided excellent customer service. I was assisted and ensured my needs were met. I have and will definitely continue to refer friends and fam who provided excellent customer service. I was assisted and ensured my needs were met. I have and will definitely continue to refer friends and family to Winners Circle Madza. More

Very knowledgeable staff Mr. SABIR C was very helpful made me feel very at ease and comfortable. SABIR C was very helpful made me feel very at ease and comfortable. More

Toney did an amazing job of finding us the right car at the right price, but beyond that he took the time to walk us through all of the features of the car and how to adjust them to our preferences before the right price, but beyond that he took the time to walk us through all of the features of the car and how to adjust them to our preferences before we left. We definitely look forward to working with Toney again the next time we're car shopping. More

Our family was looking for a car for our son. We found a car on their website and reached out to the sales team to express our interest. The sales person sent us a video walkthrough and we expressed an car on their website and reached out to the sales team to express our interest. The sales person sent us a video walkthrough and we expressed an almost immediate interest the same day in purchasing the car. As we were out of state buyers, we asked what we needed to do to pull the car off the lot so it wouldn’t be sold (i.e. put down a nonrefundable deposit) and was told nothing. They assured us he was working with his sales manager on finalizing the deal and would send us the figures, including shipping. We were in daily contact…multiple times a day over a three day period. This was to be a cash deal and we were just waiting for the figures. Today, after our reaching out having not received the figures, the salesperson finally contacted us and told us the car had been sold. We told the salesperson that we wanted to purchase the car, at the listing price. We were waiting in good faith to get the numbers to pay for the car. There was no ambiguity…we were waiting to write the check. For this dealership to sell the car from under us in this manner after working with us DAILY after we expressed an interest in purchasing the car was dishonest, borderline unethical and unprofessional. As this car was for our son, and he had been involved in the process – this stung even more. Not only would I not recommend this dealership, I will actively tell people not to buy from this family of dealerships. Purchasing a car, especially a used one, is based on a certain amount of trust and if this situation is any example…trust would not be warranted here. More

I needed a new car and stopped at a bunch of different dealerships for test drives. When my boyfriend and I walked into Hyman Bros and met Mikiah, we were greeted with a warm welcome. From there, Mikiah h dealerships for test drives. When my boyfriend and I walked into Hyman Bros and met Mikiah, we were greeted with a warm welcome. From there, Mikiah helped us choose the right car. Mikiah worked all day long to help me find the best rates and was patient and kind the entire time. I was definitely a difficult customer when it came to finding the best rates and I was more than pleased with the support and outcome of the process. I highly recommend anyone in the market for a car to stop at Hyman Bros and ask for Mikiah. More