Southern Mazda Newport News

Between myself and the body shop we left over 18 voicemails without a return call and didn't get anything done until I personally went down there and made the tech(s) do their job on a Monday. My ca voicemails without a return call and didn't get anything done until I personally went down there and made the tech(s) do their job on a Monday. My car was there over a week and a half just sitting. I didn't have time to babysit a dealership's service department regarding the lack of communication but here we are. I spoke to numerous people in the service dept as well as a the sales manager about the situation. I'm currently fighting with my insurance about an issue because it wasn't a problem before the accident and regardless of the circumstances, it is a problem now. It would have been fantastic to have known what we were dealing with before making grown men do their job. When we do get that issue repaired it will be taken to literally any dealership that isn't owned by Southern. More

I really like the service department! Very helpful and knowledgeable, but I found the entire dealership to be excellent. Very helpful and knowledgeable, but I found the entire dealership to be excellent. More

Quick turn around for state inspection, oil change and tire rotation! Because the vehicle had low mileage, no charge for these services! tire rotation! Because the vehicle had low mileage, no charge for these services! More

Southern Mazda provides excellent service and has a professional staff. Their prices are very competitive and no high pressure sales. professional staff. Their prices are very competitive and no high pressure sales. More

The Service Dept and Cleon are terrific, efficient, and make sure I understand what is going on. I always feel reassured that things are done correctly, and will not take my car anywhere else for service. make sure I understand what is going on. I always feel reassured that things are done correctly, and will not take my car anywhere else for service. Thank you! Thank you! Judith R More

Decent experience. Service after the sale is lacking...poor communication and follow up on customer requests after the sale. I'm still waiting on my license plates ~ 3 Service after the sale is lacking...poor communication and follow up on customer requests after the sale. I'm still waiting on my license plates ~ 3 weeks after I took delivery with no actionable follow up by anyone at the dealership despite my inquiries. More

Overall the service was great and employees professional and courteous. It took a bit longer than expected but not bad. They did have to correct one minor issue before I left and did so without hesitation and courteous. It took a bit longer than expected but not bad. They did have to correct one minor issue before I left and did so without hesitation More

I got in at my appointment time, and was out within an hour and a half despite there being a line ahead of me hour and a half despite there being a line ahead of me More

Always greeted with courtesy and respect. I trust Mr. Skinner to take care of my requests and make sure I am kept informed of any issues I may not be aware of. I would recommend to anyone s I trust Mr. Skinner to take care of my requests and make sure I am kept informed of any issues I may not be aware of. I would recommend to anyone seeking excellent service to try Southern Mazda Newport News. More