Southern Mazda Newport News

Didnt notify when work was done. Took 2 days for oil change when done in one. Service desk wouldnt answer or respond to voicemails. Took 2 days for oil change when done in one. Service desk wouldnt answer or respond to voicemails. More

The Winners Circle Mazda dealership has the best customer service. Which is few and far between in today’s world. I am in the process of looking for a new car and the young man, Josh, was not pushy, very pro service. Which is few and far between in today’s world. I am in the process of looking for a new car and the young man, Josh, was not pushy, very professional and honest. When I’m ready I will definitely go there to buy my next car. More

Well, they got back to me. - That was good. They said, to fill out this Credit App. - That was good. They asked for copies of my last 2 pay stubs. So far, so good. Then they - That was good. They said, to fill out this Credit App. - That was good. They asked for copies of my last 2 pay stubs. So far, so good. Then they asked for the Vin. # of my trade-in & milage. OK Then I got an email stating they had not heard from me in a week and if there was anything they could do to help me with my search for a vehicle. (?) I called them and said, WHAT? They said it was just a computer-generated email. OK. They said they were working on something for me, but I have not heard back. So, I can't answer the questions below. I can't rate them. I can't recommend them. If I hear back, I will finish this review. I am moving on. Ron Burr More

Bought jeep from them an have nothing but complaints. I came up on wensday an was dealing with winner circle nissan but jeep was at their Mazda store.we drove to the Mazda store an sales manger all the su I came up on wensday an was dealing with winner circle nissan but jeep was at their Mazda store.we drove to the Mazda store an sales manger all the sudden had somebody on car so I went home all the way to Virginia Beach.then later that evening the Mazda store manager called me an said they didn’t sell it if I wanted the car I could deal with Mazda store an not Nissan that he wasn’t releasing car to them.so I went their Thursday an I explained to the sales manager I was flying out Friday morning an that their was some issues with headlight an he said when I came back to bring it back.well came back from Florida an went to another dealership for inspection for warranty threw mopar to come realize jeep had a couple issues that inspection and things that they said was done on carfax to be lies.so text the sales manager an he told me to bring car next day but I was informed by dodge dealership that my coolant was low an had like sludge in it an was contaminated an he told me it wouldn’t be good to keep driving it like that so again told sales manger he said get it flushed that everything would be handled.we’ll surprise I went to Mazda dealership next day with receipt for a full flush and the list issues that would been caught by inspection that dealership said they did but it was lie.so I get to dealership to find out the sales manager was fired an new manger will try to work with me but that I bought car as is!which was fine but when u lie about oil change,tire rotation,fluids top off an inspection.well front tires where worn almost to metal,broken motor mount that wouldn’t have passed inspection,oil change that wasn’t done.windshield sprayer broken that wouldn’t pass inspection.so I seen the records on car when they put it into inventory the service that was recommended was sludge in coolant,transmission shift funny,tire condition which they rejected to fix before inventory.so I been up their 7 times an they fixed one motor mount,some seals I knew nothing about after bad review they decide fix headlight but never tested to find out is doing same thing the last headlight did.I put almost 15k down an have spent 580 on tires,586 on coolant flush 129 on oil change on a car I paid 2500 over market adjustment so learn from me take it to private dealer before purchasing save u the headaches an money it has cost me. More

Worst dealership experience. Flew in from North Carolina to purchase a used car from this dealer in June 2022. They did not have the title. I found this out after the 1st temp ta Flew in from North Carolina to purchase a used car from this dealer in June 2022. They did not have the title. I found this out after the 1st temp tag expired. After the 4th temp tag expired there was no more communication. For 3 months I could not drive a car that I was paying for. 8 months later I finally received the North Carolina permanent tag. This past February i applied for a extended service contract refund after I cancelled it. Per the service contract company, this dealership received the funds on April 3rd 2023. It should have taken between 6 to 8 weeks for my account to be refunded. Here we are 3 months later and no refund. Carlos in finance assured me 2 weeks ago the check was being sent out. No money yet. Have tried to call him with no response in 3 days. looks like we will have to go to small claims court. This dealership has zero customer service and the general manager does not keep his word. They are liars and as far as I am concerned, thieves. I do not recommend anyone going here. More