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Southern Mazda Newport News

Newport News, VA

4.6
325 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 327 reviews

February 22, 2024

My experience with Southern Mazda has always been a very positive one. The work that has been performed is always correct and in a reasonable timeframe. I would recommend them to anyone considering having t More

by RALPHB1216
Recommend Dealer
Yes
Feb 22, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 22, 2024

I scheduled ahead for an appointment which was really convenient. I scheduled for a tire rotation and balancing. I waited for an hour and by the time they were done, I had to leave to get my kids off of More

by ALF05112014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know their names.
Feb 26, 2024 -

Southern Mazda Newport News responded

"ALF05112014" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 21, 2024

First guy had no touch base with and had to call to find out status of my car. Cleon gets a 5 for final follow through. More

by Mazda lover
Recommend Dealer
Yes
Employees Worked With
Started with one gentleman who checked me in. I do know his name and ended with Cleon.
Feb 22, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to provide us with this feedback.

February 20, 2024

Fast friendly and professional. I chose this location because of their professional customer service. Thank you More

by amika3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in service department
Feb 21, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

Very pleased with our sales person Carlos, he was excellent to work with. I would recommend him to others More

by skipb317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Fletcher
Feb 21, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 14, 2024

Very friendly people and helpful. They want to make things right and make sure you are happy. They were very accommodating More

by freemanimal1
Recommend Dealer
Yes
Employees Worked With
General manager
Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 14, 2024

I came in as a first time client with a tire issue. They were so kind, speedy, and caring. BEST EXPERIENCE More

by knd02
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner the service mamager
Feb 14, 2024 -

Southern Mazda Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

My experience has been excellent each time I bring 1 of my 2 CX5s in for service. I enjoy waiting in the comfortable chairs in the lobby and I usually play on my phone while I wait. The dealership is clean More

by TEABAG75
Recommend Dealer
Yes
Employees Worked With
Cleon
Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 13, 2024

Mr. Skinner was very professional. The waiting area was comfortable and the wait time wasn't long. More

by KWKO60
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner.
Feb 14, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 12, 2024

We love Cleon and your service staff and that is why we bring both of our Mazdas for service there regardless of what company own the dealership today! More

by keywester-va
Recommend Dealer
Yes
Employees Worked With
Cleon
Feb 13, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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