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Southern Mazda Newport News

Newport News, VA

4.6
327 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 327 reviews

March 05, 2024

My experience could not have been any better nor could it have gone any smoother. Cierra, Orland, Ronnie, and Kaeyln were all so very helpful. Especially Cierra. I highly recommend Southern Mazda Newport New More

by gozorakgogo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Roye
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

Check in and check out was good but the customer waiting area was extremely loud. The employees were blasting the music and quite it was quite disturbing. More

by Jlclark246
Recommend Dealer
Yes
March 02, 2024

knowledgeable courteous staff and reasonable negotiations. very quick and efficient financing and explanation of options for long term insurance. Great experience overall. More

by mchenry.bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie, Benjamin Fronkier
March 02, 2024

Customer service on point! !! Cleon the service manager was awesome!!! He went above and beyond to service my Mazda....Ill be back for sure!! More

by Nursemelody40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

They were very busy that morning. I did not speak to anyone ,took my keys and take a seat.My experience was usual. More

by crlindsay55
Recommend Dealer
No
Employees Worked With
I arrived at 9:15am.Handing my keys to Cleon, upon leaving paperwork says service advisor: Raymond Korchak.
February 27, 2024

I had a service appointment recently that I was really satisfied with. But once I left the appointment I realized I have easy care so my oil change should've been covered and I should've gotten a free car More

by hayley_stallings
Recommend Dealer
No
Feb 27, 2024 -

Southern Mazda Newport News responded

Thank you for bringing this to our attention, Hayley. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 25, 2024

I had an emergency check engine light and they gave me a 7:45 am appointment. By 11:25 , it was diagnosed as a bad battery. The charge to replace the battery was excessive.Ray Korchak was very professional More

by PATTIJO.ANDERSON
Recommend Dealer
Yes
Employees Worked With
The service team , Mr. Skinner and staff
February 24, 2024

Southern Mazda is a class business, they honored a first time oil change even though my vehicle was bought brand new from a completely different dealer. Great staff to work with and quality work performed e More

by mpont1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Manager
February 23, 2024

Everyone is friendly and helpful in a very professional way. I have received great service each time I visit. Love my Mazda More

by Debbie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service. Cleon Skinner
Feb 23, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 23, 2024

Cleon is fantastic. Hard worker who has stuck it out during dealership payout transition. Give him a raise! More

by matthobson_6
Recommend Dealer
Yes
Employees Worked With
Cleon he does a fantastic job
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