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Southern Mazda Newport News

Newport News, VA

4.6
322 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 322 reviews

February 27, 2024

I had a service appointment recently that I was really satisfied with. But once I left the appointment I realized I have easy care so my oil change should've been covered and I should've gotten a free car More

by hayley_stallings
Recommend Dealer
No
Feb 27, 2024 -

Southern Mazda Newport News responded

Thank you for bringing this to our attention, Hayley. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 25, 2024

I had an emergency check engine light and they gave me a 7:45 am appointment. By 11:25 , it was diagnosed as a bad battery. The charge to replace the battery was excessive.Ray Korchak was very professional More

by PATTIJO.ANDERSON
Recommend Dealer
Yes
Employees Worked With
The service team , Mr. Skinner and staff
February 24, 2024

Southern Mazda is a class business, they honored a first time oil change even though my vehicle was bought brand new from a completely different dealer. Great staff to work with and quality work performed e More

by mpont1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Manager
February 23, 2024

Everyone is friendly and helpful in a very professional way. I have received great service each time I visit. Love my Mazda More

by Debbie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toney Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service. Cleon Skinner
Feb 23, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 23, 2024

Cleon is fantastic. Hard worker who has stuck it out during dealership payout transition. Give him a raise! More

by matthobson_6
Recommend Dealer
Yes
Employees Worked With
Cleon he does a fantastic job
February 22, 2024

My experience with Southern Mazda has always been a very positive one. The work that has been performed is always correct and in a reasonable timeframe. I would recommend them to anyone considering having t More

by RALPHB1216
Recommend Dealer
Yes
Feb 22, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 22, 2024

I scheduled ahead for an appointment which was really convenient. I scheduled for a tire rotation and balancing. I waited for an hour and by the time they were done, I had to leave to get my kids off of More

by ALF05112014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know their names.
Feb 26, 2024 -

Southern Mazda Newport News responded

"ALF05112014" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 21, 2024

First guy had no touch base with and had to call to find out status of my car. Cleon gets a 5 for final follow through. More

by Mazda lover
Recommend Dealer
Yes
Employees Worked With
Started with one gentleman who checked me in. I do know his name and ended with Cleon.
Feb 22, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to provide us with this feedback.

February 20, 2024

Fast friendly and professional. I chose this location because of their professional customer service. Thank you More

by amika3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in service department
Feb 21, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

Very pleased with our sales person Carlos, he was excellent to work with. I would recommend him to others More

by skipb317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Fletcher
Feb 21, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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