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Southern Mazda Newport News

Newport News, VA

4.6
322 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 322 reviews

March 30, 2024

Cleon is a great customer service employee. Have always had wonderful experiences with working with him, and he has always been very helpful. More

by cscottweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 29, 2024

I have been going to this dealership for about 10 years under three different names. I have always been happy with their service. As long as Cleon is running service I'm sure I'll be happy in the future. More

by Big Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon in Service
Apr 04, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 17, 2024

Great service center and great sales team! Great service center and great sales team! Looking forward to a great relationship over the years! More

by Ivmendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 10, 2024

Wait time, with an appointment, was longer than in the past but reasonable. Wait time, with an appointment, was longer than in the past but reasonable and faster than a lot of other dealerships. More

by tmtrn4or
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Mar 19, 2024 -

Southern Mazda Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 06, 2024

I took my vehicle in for an inspection and it was quickly inspected. It needed some extra work and I was able to get it fixed. I returned to southern and they took my vehicle and finished the inspection. It More

by LIZ.REAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon
Mar 06, 2024 -

Southern Mazda Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 05, 2024

My experience could not have been any better nor could it have gone any smoother. Cierra, Orland, Ronnie, and Kaeyln were all so very helpful. Especially Cierra. I highly recommend Southern Mazda Newport New More

by gozorakgogo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Roye
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

Check in and check out was good but the customer waiting area was extremely loud. The employees were blasting the music and quite it was quite disturbing. More

by Jlclark246
Recommend Dealer
Yes
March 02, 2024

Customer service on point! !! Cleon the service manager was awesome!!! He went above and beyond to service my Mazda....Ill be back for sure!! More

by Nursemelody40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2024

knowledgeable courteous staff and reasonable negotiations. very quick and efficient financing and explanation of options for long term insurance. Great experience overall. More

by mchenry.bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Fronkier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie
February 28, 2024

They were very busy that morning. I did not speak to anyone ,took my keys and take a seat.My experience was usual. More

by crlindsay55
Recommend Dealer
No
Employees Worked With
I arrived at 9:15am.Handing my keys to Cleon, upon leaving paperwork says service advisor: Raymond Korchak.
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