Southern Kia Virginia Beach - Service Center

I made several phone calls, left 7-8 messages, and finally had to call the Buick dealership to send someone to walk over with a note to Kia service center. I left the vehicle at 7 pm the evening prio finally had to call the Buick dealership to send someone to walk over with a note to Kia service center. I left the vehicle at 7 pm the evening prior with the key and note in the night drop box. I started calling the next day at 1000, 1030, 1100 12-1 and finally after 2pm started getting answers. Your service center sucks, I can only believe this is a leadership challenge. More

I don't even understand why I'm getting this now when I picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was picked up the car in August (it's now late October..so that shows you how "efficient" they are). I wouldn't take my car back to this store if it was the last dealership in the state. It took them nearly 70 days, with an appointment, to get my car into the shop and fixed. When they finally got it in the shop and stopped lying to me, the repair was completed in half a day. While they had my car just sitting on their lot, they also damaged it, which required taking it to a body shop (to their credit, they did pay for the bodywork repair...even their partner body shop reps said this service department is a dumpster fire). I was directly lied to by several staff at the store. Basically, the entire store, from the GM down, needs to be let go. The only person who actually helped me was the last service advisor I worked with, who finally got the repair initiated. Literally, hire the sketchiest person you can find off the street who claims they know cars before you take your car to this dealership. More

Was there 4 1/2 hours. Totally unacceptable! If I could give negative stars I would. Sad thing is they didn’t miss lunch because I saw them bring in pizza’s for their staf Totally unacceptable! If I could give negative stars I would. Sad thing is they didn’t miss lunch because I saw them bring in pizza’s for their staff and everyone was walking around with plates of pizza. I had to pay $40 for my tire rotation but nobody considered comping that for the long wait and inconvenience. If it weren’t for the free oil changes and state inspections I would go somewhere else! Service needs to be better. More

The service center is hard to get a hold of and they never call you back. No one answers the phone. Mostly get ..leave a message. I even called left message for the manager and he never called me ba never call you back. No one answers the phone. Mostly get ..leave a message. I even called left message for the manager and he never called me back. When I had my car in in July they said they were going to order a part for my car door knob remote keyless entry. Never got a call back. I called and left several messages and no call back. More

Great Customer Service . . Took Great Care Of My Car .. Made My Experience Easy And Comfortable. . Took Great Care Of My Car .. Made My Experience Easy And Comfortable. More

Probably the best car dealer ive ever worked with, ive bought about 50 new cars an trucks in my life so ive used many dealers in my area but Southern is the best so far! Steve Phillips bought about 50 new cars an trucks in my life so ive used many dealers in my area but Southern is the best so far! Steve Phillips More

Southern Kia has a very professional crew. Friendly and welcoming as soon as you walked through the doors and provide trustworthy maintenance care of my car. Friendly and welcoming as soon as you walked through the doors and provide trustworthy maintenance care of my car. More

The staff are courteous, kind and prompt. The waiting area has comfortable seats and a relaxed feeling. The waiting area has comfortable seats and a relaxed feeling. More

They are always professional. They provide excellent car service. Scheduling is sometimes difficult, hard to get through. They provide excellent car service. Scheduling is sometimes difficult, hard to get through. More