Southern Kia Virginia Beach - Service Center

They were friendly and courteous and gracious allowing me to wait on my car and brit back vacuum to wait on my car and brit back vacuum More

Service people kept us advised on what was happening with our service being done at all times our service being done at all times More

I did not use Kia/Mitsubishi for service. I OWN A GMC and had GMC service my vehicle. I OWN A GMC and had GMC service my vehicle. More

I have always been well pleased with service here. The people are pleasant and helpful and my car has been serviced on time and professionally. The people are pleasant and helpful and my car has been serviced on time and professionally. More

Your staff was excellent very informative and nice thank you for your service your whole crew. you for your service your whole crew. More

R.T. always goes out of his way to accommodate. We are impressed with his demeaner and professionalism. impressed with his demeaner and professionalism. More

They never answered the phone, I had to drive to the dealership for the appointment! dealership for the appointment! More

The service team there is professional and does a good job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. More

Newemployeeswhen I goandtheydon'tmakemefeelcaredabout ortakemyconcernstoheart. It takes them a long time to respond for service ortakemyconcernstoheart. It takes them a long time to respond for service More

Called for an oil change. I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half hour wait and but i didn’t need wait with my car and was offered a shuttle ride home. I agreed but ended up waiting a nearly an hour for the shuttle. I was told that the driver just arrived back a few minutes earlier at 11 even though I saw him there for about a half an hour, not knowing he was the driver. By 3 I was worried I wouldn’t have my car back in time to pick my kids up from school. At that point a spent another hour trying to get a hold of someone in the service department but never did. I finally decided to call an Uber to show up in person to get my car. While waiting for my Uber I finally got the call that it was ready. This was one of many terrible experiences I have had at Southern Auto. The buying experience was terrible and now I’m seeing the matching level of service. I will not be purchasing another vehicle from Southern Auto. More