Southern Kia Virginia Beach - Service Center

Friendly, courteous service. Drop off was easy and pickup as well. I do miss the car wash Drop off was easy and pickup as well. I do miss the car wash More

The gentleman that served me (sorry don't remember his name) was efficient and went out of his way to ensure that my car service was completed in a timely manner. The service at this dealership has been h name) was efficient and went out of his way to ensure that my car service was completed in a timely manner. The service at this dealership has been historically horrible - it felt like the focus was entirely on profit, and in the case of the service department avoiding providing any of the free services customers were guaranteed. This past service experience has shown me that significant improvements have been made. More

I use this place because it’s the only Kia dealership in the area but the customer service is horrible. They don’t provide loaners even though they provided it as an opinion when booking an appointment. It the area but the customer service is horrible. They don’t provide loaners even though they provided it as an opinion when booking an appointment. It would be better if they just explained this prior to the appointment. What was the point of an extended appointment date if there was never a loaner available? Some of the service attendants lack in customer service and courtesy. Good Communication sounds like this, good evening how can I help you? Did you have an appointment or are you looking for drop off services? It was more like Hey you have an appointment and aggravation that I even came in. Not to mention I had an issue before getting routine maintenance and left with brakes that didn’t work. I almost got into an accident because when I pressed my brakes I still drifted in an intersection. when I came back and they realized what they did wrong, they said that’s our fault we will take care of it no charge to you. But why did you give me a car and didn’t inspect performance? What if I did get into an accident? Not to mention calling about 15-20 minutes before closing to tell me my vehicle is done when I had an Appoinment and dropped off my car early for an oil change and it took over 3 hours. More

Frank John, the Service Manager was very helpful and accommodating. He needs to be commended his efforts. accommodating. He needs to be commended his efforts. More

Very satisfied. Robin is very helpful in resolving any problems or issues and Jason, in the service department, was extremely helpful. Whenever I go back for oil cha Robin is very helpful in resolving any problems or issues and Jason, in the service department, was extremely helpful. Whenever I go back for oil changes or whatever my service needs may be I hope Jason will be the one to work with. Great job guys and thank you. Bob More

Frustrating that an 8am appointment for drop off service just means that’s when you can meet with your service advisor instead of when your car is to be worked on. That should be made clear at time of maki just means that’s when you can meet with your service advisor instead of when your car is to be worked on. That should be made clear at time of making appointments. More

Had a 10am appointment for an inspection wasn’t done till after 12:30. Interior still had plastic and paper mats inside. Plus there was no courtesy wash, which I found out later that that service wasn’t offe after 12:30. Interior still had plastic and paper mats inside. Plus there was no courtesy wash, which I found out later that that service wasn’t offered More

I made an appointment two weeks in a row for just an oil change. And the 1st time I waited 2 hours only to be told I would be next in line. I told the service advisor to bring my car out so I could leave. change. And the 1st time I waited 2 hours only to be told I would be next in line. I told the service advisor to bring my car out so I could leave. The 2nd appointment was also over 2 hours & the advisor said they were waiting a a filter to be delivered. What’s wrong with this picture? More

The staff there is always friendly and professional, I have been a customer for fifteen years. have been a customer for fifteen years. More

Loved the experience it was quick easy and hassle free. Like to thank Miss Alex for her outstanding customer service she went above and beyond for me. Like to thank Miss Alex for her outstanding customer service she went above and beyond for me. More