Southern Kia Virginia Beach - Service Center

Great service, great people, nice area to visit regularly. Enjoyed coffee ☕ everytime visit there. Nice display for new cars regularly. Enjoyed coffee ☕ everytime visit there. Nice display for new cars More

Almost impossible to get anyone to answer the phone in any department. After calling for over a week I finally got an oil change appointment and upon arrival at 7:30 am was told they were short handed an any department. After calling for over a week I finally got an oil change appointment and upon arrival at 7:30 am was told they were short handed and asked would I like to reschedule or wait 3 hours. Three hours later I waited 15 minutes for the cashier and had to ask if someone else could please complete my checkout. More

2024 Telluride transmission qwnt bad day 1 poor communication kept car for over a month.. they did not communicate at all…then tinted windows had bubbles in one window… an awful experience communication kept car for over a month.. they did not communicate at all…then tinted windows had bubbles in one window… an awful experience More

I would not take my car to any other place! They Always provide great care!! They continue to provide both exceptional service and customer service! They Always provide great care!! They continue to provide both exceptional service and customer service! More

Awesome Service, I love bringing my vehicle here because I know it is going to be well taken care of I know it is going to be well taken care of More

I brought my car to be serviced and inspected. Everything I wanted done was and the customer service was great. Everything I wanted done was and the customer service was great. More

Went to dealership to help my daughter buy a new car. She lives in VA, I live in NJ. Had to get deal done in 2 days. Ron, the salesperson was great as well as the rest of the staff. They arranged a g She lives in VA, I live in NJ. Had to get deal done in 2 days. Ron, the salesperson was great as well as the rest of the staff. They arranged a good price and made it easy to get everything done. More

My car came back from the recall full of issues, I have called and was told I would have to pay 199 to get it checked when my car went in perfect and came out full of problems. Definitely a terrible experi called and was told I would have to pay 199 to get it checked when my car went in perfect and came out full of problems. Definitely a terrible experience. Oh! And they said the recall would take hour and half to two hours and took four hours, definitely sounds like they made a mistake and tried to fixed it with all this extra time it took, but they definitely didn’t fid and now I have to spend hundreds if not thousands to fix a car that was working perfectly before this recall that is already causing huge headaches. More

Great service and customer service. I got there early before my appointment and they even did inspection early ! Thanks again for doing such a fabulous job . I got there early before my appointment and they even did inspection early ! Thanks again for doing such a fabulous job . More

Dear [Southern KIA Virginia Beach], I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the recent service experience I had at your dealersh message finds you well. I am writing to express my deep disappointment and frustration regarding the recent service experience I had at your dealership. As a loyal customer who has owned three KIA vehicles since 2019, including my current beloved Carnival, I have always appreciated the quality of your vehicles. However, my encounter with your service department has been far from satisfactory. Approximately six months ago, I brought my vehicle to your dealership for routine maintenance and to address an issue with the heating and cooling system of the passenger front seat. After leaving my car overnight, I received a call the following day, informing me that the required part was not available and needed to be ordered. I was assured that I would be contacted as soon as the part arrived so that I could bring my vehicle back for repair. Unfortunately, I never received that call. Following up on the status of the part, I called your dealership multiple times, only to be met with repetitive responses that the part had not yet arrived. The lack of transparency and the run-around I experienced during these interactions were disheartening. Throughout this process, I had been working with a service technician named Robert, who had assured me that the part would be ready for installation during my next maintenance visit. During my recent visit for routine maintenance and a safety recall, I approached the front service desk to address the ongoing issue with the front passenger seat. To my surprise, I was informed that Robert no longer worked at your dealership, and the service history of my previous visits was not accessible. This revelation left me feeling frustrated and confused. Despite my frustration, I decided to leave my vehicle with the hope that the necessary part would be available and the repair could be completed promptly. However, I received a call the following day, once again informing me that the required part was not in stock and had to be ordered. I was given the option to leave my vehicle until the part arrived or take it back and return once the part was available. In light of the previous communication breakdowns, I chose to take my vehicle back and wait for a call from your dealership. Regrettably, I have not received any updates or communication since then. I am reaching out to you today seeking clarification and resolution regarding this ongoing issue. It is crucial for me to understand the current status of the part and the reasons for the continued delay. I kindly request that you provide me with a comprehensive update as soon as possible, as this situation has caused significant inconvenience and frustration. I appreciate your attention to this matter and sincerely hope that we can resolve this issue promptly. I value the relationship I have with the KIA brand and would like to continue my positive experiences with your dealership. Thank you for your understanding and assistance. Yours sincerely, Teddy More