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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.7
490 Reviews

490 Reviews of Southern Kia Virginia Beach - Service Center

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November 07, 2023

My service advisor RT is super kind. He remembers me when I come in. He remembers a very important event that happened in my life. Asks me how I’m doing.. his kindness and calmness helps More

by Chrisy Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was very kind
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Nov 08, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 06, 2023

Service department was professional and I was pleasantly surprised my vehicle was ready sooner than expected. Thank you. More

by JOSIEW123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 06, 2023

Friendly and efficient service! Every time I’ve gone to this location, I haven’t had any of issues. More

by ANGIELLANOS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 05, 2023

I like Kia and would keep going back. The dealership is very friendly and professional. More

by AROSE4UAT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2023

Service person trying to get to me do a complete fluid flush for $ 1,500.00. What do I look like bo bo the fool???!? More

by MRCOOLEYSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

"MRCOOLEYSR" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 03, 2023

Took my car in right away for the service. Quick and efficient. Cornelius is a great asset to your company! More

by DLMCPHIL0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornelius
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Nov 03, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 03, 2023

Dropped off vehicle over night for a oil change. Picked up the following day. No issues More

by Simntue
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was after hours
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Nov 03, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 03, 2023

The personal is very friendly and is trying to help the best way they can. Unfortunately an issue with my car was not resolved prior to the pick up. The Kia website didn’t allow me to schedule appointments More

by chrisvbvs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Barkus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

"Chrisvbvs" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 02, 2023

Was towed in. They wouldn't let tow truck driver unload my vehicle for an hour. Female service advisor (Tracey?), was very rude, both on phone and in person. Mike More

by dawnkern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Barkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, service advisor
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Nov 02, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

We value and appreciate your business, Dawn. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

November 01, 2023

Did a great job with the oil change and tire rotation and inspection on my car More

by EARNY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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