Southern Kia Virginia Beach - Service Center

Great place to drop your car for service but not a great place to buy a car from as don't explain what you car comes with before the sale and when you want an add on they say you're getting a deal but you'r place to buy a car from as don't explain what you car comes with before the sale and when you want an add on they say you're getting a deal but you're paying full price More

Poor customer service with lack of communication. Dropped my truck off on Thursday to have a rattle noise addressed and to have truck undercoated, ceramic coated which I paid for over a year ago. My Dropped my truck off on Thursday to have a rattle noise addressed and to have truck undercoated, ceramic coated which I paid for over a year ago. My appointment wasn't until Saturday Dave said he didn't have a diagnostic text on staff on Saturday to look at my truck so he would try to get me in next day. I scheduled this service online a week before. So, why would you schedule me for a Saturday appointment without someone to look at the reason I'm dropping the truck off for. My truck was looked at the next day and was fixed same day. I called multiple times Monday to check the status of my truck with no return call. Finally got an answer from the other service tech at 4:15 and he said he would let Dave know and would give me a call back to give me an update. I received No return call Monday. I called multiple times Tuesday with no return calls. In the automated phone service I chose for sales department (of course they answered) and asked them to walk down to the service department and ask for them to call me. It took 3 different sales people to get service to call me back. Dave called me back and said my ticket was getting handed off to another guy and he would figure out what was going to be entailed with getting the undercoating and ceramic coating done on my truck which I paid $2,106 for. Needless to say not a great experience. More

Getting this appointment was quick and easy, really appreciate that. I was so glad they could do my cars service while I was at work and the team got it all done before I got there to pick it up. appreciate that. I was so glad they could do my cars service while I was at work and the team got it all done before I got there to pick it up. More

Very personable and professional. Got me right in without an appointment and kept me updated . Got me right in without an appointment and kept me updated . More

David was very helpful and easy to work with. David kept me well informed throughout the process. David kept me well informed throughout the process. More

The 2 people I dealt with were very professional. I had a question in regards to something that wasn't done and was told it wasn't needed at this time. That's a good thing for me! Great service I had a question in regards to something that wasn't done and was told it wasn't needed at this time. That's a good thing for me! Great service More

I have a serious situation and I've called and called and no one will return my call horrible customer service. RV lied to me about servings my car no one will return my call horrible customer service. RV lied to me about servings my car More

The Southern Kia Virginia Beach location is a lovely location. The staff is very kind and helpful whenever you are at their location. However they need to improve their customer service over the phone. location. The staff is very kind and helpful whenever you are at their location. However they need to improve their customer service over the phone. More

Everything was taken care of in a quick and timely manner, work was performed exactly as stated. The facility was comfortable and inviting. manner, work was performed exactly as stated. The facility was comfortable and inviting. More