Southern Kia Virginia Beach - Service Center

The service receptionist and the mechanic were extremely helpful and answered my questions about my car helpful and answered my questions about my car More

Took car to dealership for oil change several hours later car went into self protection mode would not go over 25 mph stopped and checked oil none showing on dipstick called dealership and they sent a rollba car went into self protection mode would not go over 25 mph stopped and checked oil none showing on dipstick called dealership and they sent a rollback to retrieve car and gave us a loaner for the evening dealership called us the next morning and said car was only one quart low on oil if that were the case why would it go into self protection mode. The mechanic who changed the oil is no longer employed at the dealership. Someone added oil to the engine between the time that it arrived at the dealership and the next morning when someone checked it. In the end this dealership did not own their mistake and that is the problem. More

Professional and very helpful Explain details very well demonstrate a confident attitude and courteous demeanor demonstrate a confident attitude and courteous demeanor More

Workmanship was good. It was confusing as to where to take the car and to whom? I had to call to see, if it was finished. Very difficult to get anyone on the phone. I had It was confusing as to where to take the car and to whom? I had to call to see, if it was finished. Very difficult to get anyone on the phone. I had to call my salesman to get assistance. More

They made sure that they communicated with me with the time progress with my car. time progress with my car. More

I came in for an oil change and tire rotation and it was done quickly and efficiently done quickly and efficiently More

Very professional and pleasant. Great dealership. People at the dealership were very helpful and friendly. Great dealership. People at the dealership were very helpful and friendly. More

My experience was not the best. I was without my car for 3 months! Robert Initially told me I didn't have warranty coverage. Spoke to 'Robin' who said I did have extended warranty c I was without my car for 3 months! Robert Initially told me I didn't have warranty coverage. Spoke to 'Robin' who said I did have extended warranty coverage. More