Southern Kia Virginia Beach - Service Center

Dropped off car night before appt on GMC/Buick side. No one at service desk picked up my key that I left in drop box until my husband called at noon next day to find out status of car. GMC side had to w No one at service desk picked up my key that I left in drop box until my husband called at noon next day to find out status of car. GMC side had to walk mg key over to KIA side and it sat in service advisor mailbox until I physically went yo dealership to ask for status of car. Advisor was at lunch when key was put in her mailbox. She apologized and got mechanic to do the oil change as priority. Had an 8:00 AM appointment. Why did no service advisor see me on the schedule. More

Took my car for a recall had oil changed filters changed and a few other things. Now my heater fan is loud and no one will return my calls. Been calling for a week now left multiple messages also and a few other things. Now my heater fan is loud and no one will return my calls. Been calling for a week now left multiple messages also More

Extremely long time for return of car Repairs that were done were good Poor parking done were good Poor parking More

A rather quick recall inspection and diagnosis that part was fine but fuse needed to be replaced. Unfortunately fuse was not on hand and had to be special ordered. was fine but fuse needed to be replaced. Unfortunately fuse was not on hand and had to be special ordered. More

Very informative and helpful with problems The check in personnel were very helpful and courteous personnel were very helpful and courteous More

Horrible communication . . bad customer service I hope this never happens again I would hate to come back . bad customer service I hope this never happens again I would hate to come back More