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Southern Kia Virginia Beach - Service Center
Virginia Beach, VA
490 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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490 Reviews of Southern Kia Virginia Beach - Service Center
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March 16, 2024
The work was great the phone system needs to be fixed. You have to call sales and ask them to walk down to service to get them to answer the phone. I had to drive there to see if my car was done I could n You have to call sales and ask them to walk down to service to get them to answer the phone. I had to drive there to see if my car was done I could not reach them by phone. FIX IT NOW More
by DMAUER1
Employees Worked With
Ashely
March 16, 2024
Same AC part ordered 3 times and you can't seem to get an unbroken part shipped to your service center. Service rates per hour are ridiculously expensive. Costs more than double the part. unbroken part shipped to your service center. Service rates per hour are ridiculously expensive. Costs more than double the part. More
by Lscrj
Employees Worked With
Mike in service dept.
March 15, 2024
Everybody was efficient and professional. Friendly except the lady by the office who took my payment. No Hi or Hello or even a smile. Friendly except the lady by the office who took my payment. No Hi or Hello or even a smile. More
by dianav76
Verified CustomerMarch 08, 2024
Very knowledgeable and great customer service He was very friendly, easy to understand,very helpful, and very confident with the information he gave me friendly, easy to understand,very helpful, and very confident with the information he gave me More
by geraldarmstrong1980
Employees Worked With
David Silva
March 08, 2024
Waited until after 5 pm and multiple phone calls and messages to call to let me know about my car. Had to have sales department walk down to tell them twice because they didn't answer or return calls. G messages to call to let me know about my car. Had to have sales department walk down to tell them twice because they didn't answer or return calls. Got there to pick up vehicle and was told they had to order a part and work wasn't completed. Car was dropped off at 730 am to fox known recall issues. Work was scheduled a week in advance. Was told they were short staffed and that was why they couldn't call me back. Looked at summary of work given and the 1 recall the did fix was billed at 1/3 hour of work. Unacceptable to keep car for 10 hours. Not return phone calls. And have done less than 30 minutes of work. And now I have to schedule a second experience with this because they were not prepared to do work they scheduled a week in advance. More
by Dan.gibbs9
March 07, 2024
Absolutely, everyone there was polite and helpful. They actually cared about what I was there and did not try to come off pushy. I came there for one thing, informed me I may need some stuff done, but They actually cared about what I was there and did not try to come off pushy. I came there for one thing, informed me I may need some stuff done, but my car came back excellent. And they even cleaned for me! More
by fa18fixer08
March 07, 2024
Bad customer service, gave attitude when I go to cashier waiting to pick my car up and I was standing waiting for like 40 min. Not giving update on my car and took next day to complete. No vacuum cleaning a waiting to pick my car up and I was standing waiting for like 40 min. Not giving update on my car and took next day to complete. No vacuum cleaning as is say. More
by wuyennguyen01
