Southern Kia Virginia Beach - Service Center

Treated disrespectfully I came in with a concern about my vehicle. I was treated as though I was lying. My questions and concerns were never answered. His last remarks were basically there is nothing wrong w vehicle. I was treated as though I was lying. My questions and concerns were never answered. His last remarks were basically there is nothing wrong with your vehicle, we are done. More

My service guy listened to my needs, concerns and took care of me. Thanks for vacuuming my vehicle. care of me. Thanks for vacuuming my vehicle. More

Communication was extremely poor. Service # changed frequently on website and all calls went to voice mail system, did not receive any responses. Brought car in for inspection and on Service # changed frequently on website and all calls went to voice mail system, did not receive any responses. Brought car in for inspection and only found out it had failed when I visited in person to check on status. Needed a diagnostic test, which I okayed. Was only able to reach service department later the next day for results by calling main number, ignoring prompts and selecting "0" to actually speak to someone. This person nicely offered to walk over to the service department to ask them to call me. I was told a part was needed to repair defroster in order to pass inspection, which I authorized. RT did give me the phone number to his desk and thankfully I was able to reach him after that. I had dropped my car off on Sunday evening for a Monday 7:30 am inspection. Due to continued communication problems I did not receive the car back until late Friday afternoon, leaving me without a car for an entire work week. I believe the inability to reach anyone by phone throughout the week significantly delayed the service and caused tremendous inconvenience for me. I would invite you to check your website and see that the service phone # actually changes while on the site and no matter which number you call, you get the same automated menu options. When you finally get to the service option you are told that you are the next caller and are put on hold, then told no one is available and to leave a voice mail message. This happened every time I attempted to call and I never received a call back or response to my message. I purchased my Kia in 2008 and had not had such problems until recently. I am a prime candidate to upgrade to a new vehicle (I recommended your dealership to my neighbor who subsequently bought a new vehicle from you), but am quite hesitant based on my recent experience. Thank you for the opportunity to relay my experience. More

I would refer friends They kept me updated. Was greeted shortly after I arrived. Had me to walk out with her while she looked under the hood. Was greeted shortly after I arrived. Had me to walk out with her while she looked under the hood. More

Wasn't informed about extra work I requested Service writer didn't know what was needed except motor writer didn't know what was needed except motor More

My experience had been great because I keep coming back. Customer service has been awesome Customer service has been awesome More

Pretty good. I liked the service and simplicity. Everyone was nice. I just wish I wasn't forced to buy LoJack and security Etching as condition of buying the car. I liked the service and simplicity. Everyone was nice. I just wish I wasn't forced to buy LoJack and security Etching as condition of buying the car. More

The dealership was very personable and made my experience as comfortable as possible since it was an all day job as comfortable as possible since it was an all day job More

Horrible since it's not my car and you won't stop texting,calling or emailing me after I have told you I don't own the car and to remove me. texting,calling or emailing me after I have told you I don't own the car and to remove me. More

I received prompt, professional service from service technician to mechanical technician and the cashier, services took less time than I anticipated. technician to mechanical technician and the cashier, services took less time than I anticipated. More