Southern Kia Virginia Beach - Service Center

They are horrible, no follow up , do not keep there word when stuff will be done , had to get a door handle fixed, they put on an unpainted door handle, service person tried to tell me some people don’t w when stuff will be done , had to get a door handle fixed, they put on an unpainted door handle, service person tried to tell me some people don’t want there parts painted. It took 2 months for them to finally get the handle painted and it took an extra 3 days after they said it would be ready. Went to get warranty work down one time and I asked them will this be done in two days , I can’t leave my car more than 2 days . If it can’t I’ll schedule later in the month. They tell me no problem then don’t bother to call me to tell me they can’t finish in two days and tell me there really busy and couldn’t get to it. I said why did you tell me you could , oh we can promise that , but they did. Just be honest up front and tell me to schedule a later time when I can leave it longer. The sales department is also terrible. Took an extra months to get plates for a new car, the. They gave me the wrong ones and I had to drive out to Chesapeake to pick up the correct ones. Sales manager was pushy , in short avoid Southern Kia at all costs. I have free oil changes with my new sorrento and I prefer to pay at a mechanic that is actually truthful More

The dealership was clean and they had water in the waiting area. But two issues I had one being I have to go back and have my oil counter reset cause it was not done. The other being a sales agent was waiting area. But two issues I had one being I have to go back and have my oil counter reset cause it was not done. The other being a sales agent was scheduled to met me to discuss a trade in and that was never done. Which was weird cause that was scheduled with the word of Robin. Left me feeling like little fish with no worth. Well it is what it is at this point. More

Sales keeps calling me to sell. Service let me drive my car off the lot with out torquing the lug nuts. I have mixed reviews. I was handled when I came back to talk about my service Service let me drive my car off the lot with out torquing the lug nuts. I have mixed reviews. I was handled when I came back to talk about my service issue, with a promise of a free service when I return. I am a Priority for life member already. I would like to know what services I can get and who will honor the verbal agreement. More

Dropped my car off for an appointment. No calls received on status of my car or what was found. No one answered the phone when I called. I was stuck in a phone tree. Not very customer frie No calls received on status of my car or what was found. No one answered the phone when I called. I was stuck in a phone tree. Not very customer friendly More

I rated this dealership a high because I pleased with the professionalism. After taking my vehicle for 2 recalls and a blinking engine light my issue has been resolved. Thank you professionalism. After taking my vehicle for 2 recalls and a blinking engine light my issue has been resolved. Thank you More

You shouldn't have survey requirements like this, normally I would have now stopped but thought whoever approved should reconsider normally I would have now stopped but thought whoever approved should reconsider More

The people were very. Friendly and very nice.The experience was wonderful With nice city they had me in and out in a timely maeveryone, smiled and greeted me.It was a very Friendly and very nice.The experience was wonderful With nice city they had me in and out in a timely maeveryone, smiled and greeted me.It was a very pleasurable experience More

When picking up my vehicle, no one acknowledged me when I came in. While waiting for the cashier, the male service attendant was complaining about work very explicitly with colorful language. When calling came in. While waiting for the cashier, the male service attendant was complaining about work very explicitly with colorful language. When calling for an appointment I asked for oil change and state inspection. My husband noticed this week, the state inspection had not been done. Now I have to return. So no I will not recommend your dealership. The staff is unprofessional and not capable of following simple instructions. More

Overall Excellent professional service in Communication, Explanation of services and Diagnostics. Love the express services. Explanation of services and Diagnostics. Love the express services. More

Very professional and knowledgeable about my car. Explained all recommended services and was delivered on time. Explained all recommended services and was delivered on time. More