Southern Kia Virginia Beach - Service Center

Service center is extremely slow and lackluster with the service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to get answers. They never reached out to me to give me updates or inform me on when the vehicle was getting looked at. Held the car for 9 days total. I called Casey Kia in Newport News and they are leaps and bounds ahead of this location. The gave me an appointment day of and actually looked at the vehicle the next day. The even had a solution for me after only two days of having the vehicle. I understand some dealerships and shops are overwhelmed with cars and also that there’s a shortage of mechanics, but the communication was terrible from Virginia Beach! The conversations over the phone were disrespectful and there were no answers when I called except, “We’re working on getting to it. Maybe by the end of the week. We’ll see what we can do”. No sense of urgency or empathy from this shop at all. Newport News even hooked me up with a rental. Virginia Beach did not even offer me a rental or give me an option for one after holding my car for 9 days. I know some things are out of our control and situations at certain locations vary, but the communication and care form the VA beach location needs to be better. They need proper training on customer service and professional development. More

Very curious and professional. Clean waiting room, staff are very friendly and answer all of my questions. Clean waiting room, staff are very friendly and answer all of my questions. More

Said that I provided the wrong number when I didn’t then told me it would take over 3 hours for an oil change that I scheduled 3 weeks prior. Then told me to leave a come back then it was finished in under told me it would take over 3 hours for an oil change that I scheduled 3 weeks prior. Then told me to leave a come back then it was finished in under an hour. More

I was very satisfied and would refer others,friends and family, awesome job thank you family, awesome job thank you More

RT took great care of me! ! Why I come back! Excellent customer service support! He’s always accommodating and thorough to make sure I’m safe on the road!! ! Why I come back! Excellent customer service support! He’s always accommodating and thorough to make sure I’m safe on the road!! More

Do not respond to phone calls. Took me 3 visits to get back up camera safety recall done. However, when I go in and talk to someone face to face they are pleasant and helpful. N Took me 3 visits to get back up camera safety recall done. However, when I go in and talk to someone face to face they are pleasant and helpful. Need more mechanics and wish could make appt for oil change More

Mr. Ives is the reason I get my cars serviced at southern kia lynnhaven. Great customer service. kia lynnhaven. Great customer service. More

Shuttle driver was tailgating. Swerving in and out of lanes. He hopped up a curb and went almost completely off the road and all he said was "oh xxxx" very unprofessional and unsaf Swerving in and out of lanes. He hopped up a curb and went almost completely off the road and all he said was "oh xxxx" very unprofessional and unsafe. Service was fine I guess. Scheduled an appt and it still took over 7 hours. Pretty unacceptable when I make an appt. More

I stopped by to get an oil change without an appointment. Breanna told me it would be an hour and half to two hours. They completed the oil change in less time than was quoted and I was very pleased. Breanna told me it would be an hour and half to two hours. They completed the oil change in less time than was quoted and I was very pleased. More

Great service appreciate call back service quicker than normally plastic covered seat and mat on floor I wish some one would have vacuumed normally plastic covered seat and mat on floor I wish some one would have vacuumed More