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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.7
491 Reviews

491 Reviews of Southern Kia Virginia Beach - Service Center

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April 23, 2024

Nothing that I can think of. Thank you very much. Everything is all good. Have a nice day. More

by SAMWILSN2.SW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 23, 2024

Excellent customer service from southern kia front desk and all kia service.the lady who help us is very knowledgeable More

by paulgagni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 22, 2024

Robin and David were great. They both kept me up to date and progress tracking down a part. When the part arrived I was scheduled for maintenance within 24 hours. Great experien More

by tzink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva and Robin
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 22, 2024

Service appt started when scheduled and completed when predicted. All scheduled service work was completed as per plan. More

by John Boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 20, 2024

Very good service, everyone is polite and professional. Nice waiting area. Scheduling was very easy More

by JOSIEROSA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 20, 2024

Customer service straight to the point. Honesty is the backbone of Dealer/ Customer's. returning for continuous servicing and repair of vehicles. Southern Kia portrays the saying, " A happ More

by Kountry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 20, 2024

Everything was very beautiful on the oil change and tire rotation. I was very happy with everything More

by JOEGREE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 19, 2024

The service was so slow and they never communicated with us at all. Our car has been in the shop for over 5 weeks and is still there. I will never buy a kia again from this location. More

by JASONWINN7629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Easton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
RT Ives
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

We value and appreciate your business, Jason. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 19, 2024

This is the second time I have been here, after purchasing my kia from the location. Everytime I call, no one answers. They call back, but sometimes it takes a few rounds of phone tag before you ge More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 17, 2024

As. a new customer, they had no hesitation in scheduling me right away. I was very impressed. More

by BMCDUFFIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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