Southern Kia Virginia Beach - Service Center

I use this place because it’s the only Kia dealership in the area but the customer service is horrible. They don’t provide loaners even though they provided it as an opinion when booking an appointment. It the area but the customer service is horrible. They don’t provide loaners even though they provided it as an opinion when booking an appointment. It would be better if they just explained this prior to the appointment. What was the point of an extended appointment date if there was never a loaner available? Some of the service attendants lack in customer service and courtesy. Good Communication sounds like this, good evening how can I help you? Did you have an appointment or are you looking for drop off services? It was more like Hey you have an appointment and aggravation that I even came in. Not to mention I had an issue before getting routine maintenance and left with brakes that didn’t work. I almost got into an accident because when I pressed my brakes I still drifted in an intersection. when I came back and they realized what they did wrong, they said that’s our fault we will take care of it no charge to you. But why did you give me a car and didn’t inspect performance? What if I did get into an accident? Not to mention calling about 15-20 minutes before closing to tell me my vehicle is done when I had an Appoinment and dropped off my car early for an oil change and it took over 3 hours. More

Frank John, the Service Manager was very helpful and accommodating. He needs to be commended his efforts. accommodating. He needs to be commended his efforts. More

Very satisfied. Robin is very helpful in resolving any problems or issues and Jason, in the service department, was extremely helpful. Whenever I go back for oil cha Robin is very helpful in resolving any problems or issues and Jason, in the service department, was extremely helpful. Whenever I go back for oil changes or whatever my service needs may be I hope Jason will be the one to work with. Great job guys and thank you. Bob More

Frustrating that an 8am appointment for drop off service just means that’s when you can meet with your service advisor instead of when your car is to be worked on. That should be made clear at time of maki just means that’s when you can meet with your service advisor instead of when your car is to be worked on. That should be made clear at time of making appointments. More

Had a 10am appointment for an inspection wasn’t done till after 12:30. Interior still had plastic and paper mats inside. Plus there was no courtesy wash, which I found out later that that service wasn’t offe after 12:30. Interior still had plastic and paper mats inside. Plus there was no courtesy wash, which I found out later that that service wasn’t offered More

I made an appointment two weeks in a row for just an oil change. And the 1st time I waited 2 hours only to be told I would be next in line. I told the service advisor to bring my car out so I could leave. change. And the 1st time I waited 2 hours only to be told I would be next in line. I told the service advisor to bring my car out so I could leave. The 2nd appointment was also over 2 hours & the advisor said they were waiting a a filter to be delivered. What’s wrong with this picture? More

The staff there is always friendly and professional, I have been a customer for fifteen years. have been a customer for fifteen years. More

Loved the experience it was quick easy and hassle free. Like to thank Miss Alex for her outstanding customer service she went above and beyond for me. Like to thank Miss Alex for her outstanding customer service she went above and beyond for me. More

It took over 3 months to replace a sensor on my wheel. Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 pho Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 phone call was returned. They never called me with an update. Dropped my car off in the morning and didn't hear anything back from them all day. Finally got hold of them at almost 5 and was told, sorry we ordered the wrong part your car wont be ready today. We can get it first thing in the morning. Asked about a loaner and was told, we don't have any. No questions about needing assistance or trying to help get home from work. No call the next day so finally called them at 4:40pm and was told it was ready. Overall I'm still a fan of Kia cars but will not be returning to Southern when I buy my next one. More

Great place great people very helpful will be back very soon deo was great & fast soon deo was great & fast More