Southern Kia Virginia Beach - Service Center

They were very efficient from setting up the appointment until the day of the appointment and completing the service until the day of the appointment and completing the service More

I needed to reset my appointment for the next day. I ask the service rep on duty at the time to reschedule. For the next day but the rep never changed it on the computer. I basically had to wa I ask the service rep on duty at the time to reschedule. For the next day but the rep never changed it on the computer. I basically had to wait there all morning to get my oil change. More

Dropped truck off at 8am was ask what time I needed done I said 3:00 plenty of time for just an oil change. Tried to call at 3:30 couldn’t speak to someone where the truck was being worked on. Was told I co I said 3:00 plenty of time for just an oil change. Tried to call at 3:30 couldn’t speak to someone where the truck was being worked on. Was told I could only leave a message. Finally got a call after 4:00 and was told it was delayed because they didn’t have my oil filter in stock and they had to get it from Norfolk. If I would have received a call or text earlier in the day letting me know that it would have been easier to handle. Communication it critical to a satisfied customer. If the oil change wasn’t free I wouldn’t come back. More

The parking lot is too crowded. I waited 2 months for a recall fix and after a friend took me back and forth the dealer called me late in the afternoon saying they didn't have the p I waited 2 months for a recall fix and after a friend took me back and forth the dealer called me late in the afternoon saying they didn't have the part. Even after they reminded me the day before to keep the appt. They should have hard that part. No apology was made. I was told to come back Monday. I called first. Good thing. They still did not have the part. Finally got it Tuesday..5 days after my appt. Also the furniture in the waiting room is appalling. Greenbrier Kia is much better. More

Great and fast service . Love the fast and Great service. I got in and out. Love the fast and Great service. I got in and out. More

The customer service agent that assisted me with checking in and out was absolutely great. But I had and oil change and they neglected to reset my oil gauge for a second time. in and out was absolutely great. But I had and oil change and they neglected to reset my oil gauge for a second time. More

Decent service was given and was done in. A timely manner. Reception when I entered could have been friendlier though. A timely manner. Reception when I entered could have been friendlier though. More

The Absolute worst service I have ever received by any company in my life. I hope I never have to deal with that again. company in my life. I hope I never have to deal with that again. More

Morgan is great! But Oil change tire rotation in express 3 1/2 hours. Not happy But Oil change tire rotation in express 3 1/2 hours. Not happy More

The staff are generally unfriendly and the service department is the absolute worst! They can’t even find you in their system after you schedule an appointment and show up for the service. department is the absolute worst! They can’t even find you in their system after you schedule an appointment and show up for the service. More