Southern Kia Virginia Beach - Service Center

Miss Ashley Plummer from the service department has been nothing less than outstanding from day one. Getting my vehicle in, getting me set up with a loaner and making sure all other parts continue to move a nothing less than outstanding from day one. Getting my vehicle in, getting me set up with a loaner and making sure all other parts continue to move as efficient as possible. She showed a very good customer and management skills for my repair. Thank you! More

The service desk personnel, specifically, Miss Ashley, has been nothing less than outstanding. From getting my vehicle in to get repaired, setting me up with a loaner, and keeping me up to date on what is has been nothing less than outstanding. From getting my vehicle in to get repaired, setting me up with a loaner, and keeping me up to date on what is going with my vehicle. Thank you for the very good service! More

I went for an oil change they was for an appointment to wait when I arrived in was told it was going to take 2-3 hours. I had to get a ride back home to pick up my car later to have oil on my driver side r wait when I arrived in was told it was going to take 2-3 hours. I had to get a ride back home to pick up my car later to have oil on my driver side rug along with oil on my door handles inside and out More

They don't call you back. It does not look like my tires were rotated after my oil change. I don't know if it top off your fluids or not. I've been waiting months to get My ca It does not look like my tires were rotated after my oil change. I don't know if it top off your fluids or not. I've been waiting months to get My car fixed. 2 weeks ago. They said they were just waiting on a part and would call me. I've called them. They said they will talk to the person and he will call me back. Still nothing. I just bought this car. On the voicemail it says you can just come in to get a oil change and simple things done. That's not true. You cannot just come in and get a oil change. You have to make an appointment. They don't give me the special attention that I feel like I need as a customer, especially a new customer. At this point. I wish I never bought the vehicle from them. More

Can’t get an appointment for months out. Services advisors never answer the phone, nor do they return any messages ever. Services advisors never answer the phone, nor do they return any messages ever. More

Gave 1 star as 0 stars wasn't a choice. Dropped our car off for a week and never was even looked at. We marked the bolts, that's how we know. Took it home and WE figured it out on our own w Dropped our car off for a week and never was even looked at. We marked the bolts, that's how we know. Took it home and WE figured it out on our own within 2 hours. WE won't be taking our vehicles back to either location now. Thanks for wasting our time and us using only 1 car for a week. 10 out of 10 DO NOT recommend. More

Thanks again for the fast and professional service each and every time. Great job to RT and the team! and every time. Great job to RT and the team! More

Jason! ! Thank you for being so professional. Refreshing to see. We appreciate it very much. ! Thank you for being so professional. Refreshing to see. We appreciate it very much. More

If I could rate this Southern Service Center minus 0 I would. There is not enough space here to express my dissatisfaction. I am currently seeking the CEO of this dealership since I cannot get calls retu would. There is not enough space here to express my dissatisfaction. I am currently seeking the CEO of this dealership since I cannot get calls returned from Service Advisor nor General Manager. More

I have always received good service without too long a wait and the staff have always been friendly my last service Meagan took care of my service and she was very helpful wait and the staff have always been friendly my last service Meagan took care of my service and she was very helpful More