Southern Kia Virginia Beach - Service Center

It took over 3 months to replace a sensor on my wheel. Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 pho Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 phone call was returned. They never called me with an update. Dropped my car off in the morning and didn't hear anything back from them all day. Finally got hold of them at almost 5 and was told, sorry we ordered the wrong part your car wont be ready today. We can get it first thing in the morning. Asked about a loaner and was told, we don't have any. No questions about needing assistance or trying to help get home from work. No call the next day so finally called them at 4:40pm and was told it was ready. Overall I'm still a fan of Kia cars but will not be returning to Southern when I buy my next one. More

Great place great people very helpful will be back very soon deo was great & fast soon deo was great & fast More

The online appt. option was great and the work done well. Parking was a bit tight, though. option was great and the work done well. Parking was a bit tight, though. More

Needs more employees short in all departments. Having a large dealership why would try to run it with a skeleton crew? Having a large dealership why would try to run it with a skeleton crew? More

Disappointed. Told vacuuming not done. Waited hours when Told hour. Service department horrible. Greenbrier great Told vacuuming not done. Waited hours when Told hour. Service department horrible. Greenbrier great More

Dropped car off at 7am and at 2pm nothing was done to it. So I took my vehicle back. Will not return to that dealership So I took my vehicle back. Will not return to that dealership More

Friendly staff and very professional. The service technicians answered all my questions and did a great job. The service technicians answered all my questions and did a great job. More

Outstanding customer service. Herbert was a great advisor and gave me great accurate time on when my vehicle comes back . The tech did a great job also . Herbert was a great advisor and gave me great accurate time on when my vehicle comes back . The tech did a great job also . More

1. Clean waiting room 2. Nice staff 3. I believe the dealership should have rentals/loaners for the people that you are going to have their car for at least a month dealership should have rentals/loaners for the people that you are going to have their car for at least a month More

No help was given. Poor service, will not recommend your business ever!! I'm disappointed Poor service, will not recommend your business ever!! I'm disappointed More