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Southern Kia Mitsubishi Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
3.7
416 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2369 Virginia Beach Blvd

Virginia Beach, VA

23454

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Showing 416 reviews

August 09, 2024

Very happy with the service tech very informative and on time with everything she said very polite and nice !! More

by TBURNETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2024

Not very friendly except the lady who check me out she was great. Mr. Ives was not friendly at all . You need to have some one in that area to help the people back in that area to greet their next custo More

by norahanson52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for bringing this to our attention, Nora. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 06, 2024

Provides good service. The service waiting area is spacious and clean with windows, comfortable seating, a television and coffee. The bathrooms are clean. More

by GSOMERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 06, 2024

I had a 0730 appointment and I was told my car wasn't taken back until 430pm. Unsatisfactory More

by mom.robb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know her name
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 06, 2024

Always courteous and efficient. Great team that is attentive to all my needs. Would reccomend to anyone considering Kia. More

by pjwalsto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 05, 2024

Terrible service from start to finish. Didn’t even have cashiers to check you out after all the terrible service prior to that. More

by cgbraxton72
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

"Cgbraxton72" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 05, 2024

Had an 8:30am appt. Had my car all day, never called…. Or answered the phone. Had to Uber both ways. Got there at 4:45 and they never touched it. Made it seem like it wa More

by SPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

"SPM" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 05, 2024

The employees in the service department are outstanding. They are very polite and accommodating. I would recommend Kia Service department to my family and friends. More

by SONIAE211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 04, 2024

I a very happy with the courtesy and service I received at the dealership. They try to really get people in for service in a timely manner. More

by pooh9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 03, 2024

Unreasonable wait time, poor customer care and poor sense of even caring at all. They just don’t care. More

by Comack50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex-car rental awful
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