Southern Kia Mitsubishi Virginia Beach

On 8/12/24 i was at the service department to just get printed paperwork because your system was down due to haking. Very disappointed with the service department - you are short handed need more peopl printed paperwork because your system was down due to haking. Very disappointed with the service department - you are short handed need more people / lines long - people cutting in ahead of others techs not wating or say the line starts over here/ people in line talking about how they are not being taken care of with appointments Department needs improvement More

A very good dealership. The service was great. I recommend southern for all service requirements. The service was great. I recommend southern for all service requirements. More

It was hard to get an appointment over the phone. The service agent I talked to when I went to the dealership was really good the appointment was set up quickly and the work was done ontime The service agent I talked to when I went to the dealership was really good the appointment was set up quickly and the work was done ontime More

Great service okay thank you for the service until next time thank you so much time thank you so much More

The service was good. I would have like better communication about what was done about the recall on my vehicle I had to ask them I would have like better communication about what was done about the recall on my vehicle I had to ask them More

Fast, thorough, courteous customer service reps, quality service, convenient scheduling options and local service center! service, convenient scheduling options and local service center! More

My experience at this location was a first. Very professional and friendly. Timely service was given. Very professional and friendly. Timely service was given. More

Waited forever to get my car worked on, for a recall. Just for them to mess it up worser,& not take responsibility Just for them to mess it up worser,& not take responsibility More

I dropped my car off at 0700 am for a check engine light. I waited until 1600 to call an inquire about the status of my vehicle. I could not get through, so I came down to the dealership (1700) only to find I waited until 1600 to call an inquire about the status of my vehicle. I could not get through, so I came down to the dealership (1700) only to find out that not only had my vehicle been there all day it had NOT been looked at AT ALL. So it sat ALL day. If I had been called an informed that they didn't have the staff to do the work I would've picked my car up way earlier in the day. Also come to find out I was not the only customer this had happened to that particular day another gentleman was going on a road trip and his car sat ALL day. The man at the desk looked very frustrated and he was trying to help the small crowd that was there as best as he could. There was also an older lady 70-80's that was just wanting to pay and leave. Everytime she went to the window the person there would walk away. I felt bad for her, she just wanted to go home. Another man had been waiting 2-3 hours for a rental? It just seemed like an overall cluster. I have NEVER been and this type of unorganized chaos was going on. Something is going on at this place and it's not good. I am just going to get another car (Toyota or Honda) and hopefully they don't have the same issues with service. It's really sad. More