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Southern Kia Mitsubishi Virginia Beach
Virginia Beach, VA
517 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 517 reviews
July 31, 2024
I had my car scheduled for service at 7am, was unable to reach anyone to see if my car was being serviced. My sister went to check on the status of my car and was given the run around with no clear answers reach anyone to see if my car was being serviced. My sister went to check on the status of my car and was given the run around with no clear answers and then treated as though she knows nothing about cars. Was told my airbag would be fixed as there is a recall and then was told by the associate helping her she didn’t need to come in all mad and with an attitude. She then left and I still heard no update about my vehicle even with numerous calls to the dealership and no calls back. My husband later then went to get the status of my car and it took 15 minutes to collect the information on my car and was told the only service done on my car was the oil change and that the airbag was in back order for an undetermined amount of time. This was the worst experience I have ever had with a dealership. I was potentially going to buy a new Buick in a few years but with Southern Buick being the only dealers in this area most likely going to stick with Honda. More
by ACH22
Verified CustomerEmployees Worked With
July 30, 2024
I went for a 8000 maintenance/service. Which meant oil change, levels checks, tire rotation. I was there for 2 hrs or so, which I understand. I was charged for a tire rotation that didn’t Which meant oil change, levels checks, tire rotation. I was there for 2 hrs or so, which I understand. I was charged for a tire rotation that didn’t happen. They were gonna let me leave, knowing it wasn’t done, I had paid for it. until I pointed it out that the tires were not rotated. I got my tires rotated. I was told they were going to give me a credit. Long story short how many others get scammed . More
by kbcaison2005
Employees Worked With
July 30, 2024
Poor communication (no line to call always goes to automated and you have to go in person), Very slow oil change , Unorganized, Nice Representatives though Inexperienced , Took 4 hours for my oil c automated and you have to go in person), Very slow oil change , Unorganized, Nice Representatives though Inexperienced , Took 4 hours for my oil change More
by Jury
Employees Worked With
July 11, 2024
We will never come back. for service there. Unsatisfied customer. Lost our parts and never would call us and keep us up to date. for service there. Unsatisfied customer. Lost our parts and never would call us and keep us up to date. More
by TDOHERTY654
July 11, 2024
Bought new truck. Part of deal was dealer to install blackout kit and window visors. Never heard back. Called a month later and sales person not available. Finally got Part of deal was dealer to install blackout kit and window visors. Never heard back. Called a month later and sales person not available. Finally got a hold of a guy in Parts. He is the only one that seem to care about customer. Brought vehicle in with assistance of Parts manager to get blackout kit and wind visors installed. Had appointment for 9 o’clock. Showed up 830. At 11 o’clock car still outside. Technician didn’t show up. This was over a month ago. I have called numerous times trying to reschedule and can only leave voicemails. No response from dealer. it appears all they want to do is sell cars and figure the volume will outweigh any negative. Customer complaints. More
by greg@icmtugs.com
Employees Worked With
Parts manager was only person who helped me. No one in sales and no one in service.
July 11, 2024
Doing a 1 star rating, because I can not do a zero rating. If this was for the service that was render on Jun 10th for 1 recall and I anti theft software. I am still waiting for my multiples message rating. If this was for the service that was render on Jun 10th for 1 recall and I anti theft software. I am still waiting for my multiples messages for a call back. Upon getting a call at 530pm on the 10th .. saying your vehicle is ready, but hurry up we close at 6 pm. Luckily I leave 15 minutes away. The very next day the engine light came on my 2012 Kia Sorento. I immediately went in person spoke to your service representative who went and spoke to the service department about the issue. Came back and give me a 26th Jun appointment. Went on the evening of the 25th, was informed that the computers has been hacked a week ago and was unable to get my vehicle checked. No phone calls , text email about this. I left 3 messages and not a single call back. Here it is a month later, engine light still on,my vehicle was giving me some hesitation and had to go to a local mechanic to get it looked at and possibility and money coming out of my pocket for a issue that I didn't have until I had those 2 services done. Please feel free to contact me if you are willing to reimburse me of any out of pocket expenses. More
by gary0268
Employees Worked With
