Southern Kia Mitsubishi Virginia Beach

Frank John, the Service Manager was very helpful and accommodating. He needs to be commended his efforts. accommodating. He needs to be commended his efforts. More

Very satisfied. Robin is very helpful in resolving any problems or issues and Jason, in the service department, was extremely helpful. Whenever I go back for oil cha Robin is very helpful in resolving any problems or issues and Jason, in the service department, was extremely helpful. Whenever I go back for oil changes or whatever my service needs may be I hope Jason will be the one to work with. Great job guys and thank you. Bob More

Frustrating that an 8am appointment for drop off service just means that’s when you can meet with your service advisor instead of when your car is to be worked on. That should be made clear at time of maki just means that’s when you can meet with your service advisor instead of when your car is to be worked on. That should be made clear at time of making appointments. More

Had a 10am appointment for an inspection wasn’t done till after 12:30. Interior still had plastic and paper mats inside. Plus there was no courtesy wash, which I found out later that that service wasn’t offe after 12:30. Interior still had plastic and paper mats inside. Plus there was no courtesy wash, which I found out later that that service wasn’t offered More

I made an appointment two weeks in a row for just an oil change. And the 1st time I waited 2 hours only to be told I would be next in line. I told the service advisor to bring my car out so I could leave. change. And the 1st time I waited 2 hours only to be told I would be next in line. I told the service advisor to bring my car out so I could leave. The 2nd appointment was also over 2 hours & the advisor said they were waiting a a filter to be delivered. What’s wrong with this picture? More

The staff there is always friendly and professional, I have been a customer for fifteen years. have been a customer for fifteen years. More

Loved the experience it was quick easy and hassle free. Like to thank Miss Alex for her outstanding customer service she went above and beyond for me. Like to thank Miss Alex for her outstanding customer service she went above and beyond for me. More

It took over 3 months to replace a sensor on my wheel. Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 pho Over the period of three months I tried to contact them (6 calls, four messages) check on the status of parts. Of those four messages left only 1 phone call was returned. They never called me with an update. Dropped my car off in the morning and didn't hear anything back from them all day. Finally got hold of them at almost 5 and was told, sorry we ordered the wrong part your car wont be ready today. We can get it first thing in the morning. Asked about a loaner and was told, we don't have any. No questions about needing assistance or trying to help get home from work. No call the next day so finally called them at 4:40pm and was told it was ready. Overall I'm still a fan of Kia cars but will not be returning to Southern when I buy my next one. More

Great place great people very helpful will be back very soon deo was great & fast soon deo was great & fast More

The online appt. option was great and the work done well. Parking was a bit tight, though. option was great and the work done well. Parking was a bit tight, though. More